Ashley Shelvin
Carencro,LA
Summary
Experienced with managing and collecting outstanding accounts, ensuring timely payments and reducing delinquencies. Utilizes effective negotiation techniques to resolve payment issues and maintain client relationships. Track record of implementing strategic approaches to account management and achieving high recovery rates.
Seasoned Collector with a competitive mindset and desire to excel. Proficient in evaluating accounts, following up with customers and resolving issues. Excellent communication, planning and conflict resolution skills.
Overview
10
10
years of professional experience
Work History
Collector
Security Plan Life Insurance
Lafayette, LA
09.2015 - Current
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
Insurance Agent
Security Plan Life Insurance
Lafayette, LA
09.2015 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Education
Associate of Applied Science - Business Administration
South Louisiana Community College
Lafayette, LA12.2025
Timeline
Collector
Security Plan Life Insurance
09.2015 - Current
Insurance Agent
Security Plan Life Insurance
09.2015 - Current
Associate of Applied Science - Business Administration
South Louisiana Community College