Ashley Sheppard
Alexandria,LA
Summary
Dynamic Assistant Manager with a proven track record at Walmart, excelling in team leadership and operational efficiency. Enhanced customer satisfaction through effective conflict resolution and staff training. Skilled in money handling and inventory management, driving improvements that reduced discrepancies and optimized store performance. Committed to fostering a positive work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Walmart
Alexandria, LA
05.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Recruiting and training
- Scheduling and managing staff to ensure adequate coverage and efficiency in the store
- Support the store manager in all aspects of daily business, ensuring smooth work flow .
- Oversee inventory levels and assist with merchandising efforts to ensure products are stocked and organized.
- work with cross-functional teams across departments to achieve collective goals and improve overall store performance
- identify opportunities for process enhancements and innovative solutions to increase operational efficiency
Assistant Manager
Taco Bell
Leesville, LA
05.2013 - 06.2022
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
High School Diploma -
Pickering High School
Leesville, LASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
Certification
Certified Forklift , Scissor Lift
Timeline
Assistant Manager
Walmart
05.2019 - Current
Assistant Manager
Taco Bell
05.2013 - 06.2022
High School Diploma -
Pickering High School