Ashley Armstrong
Crossville,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Proficient at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
City of Crossville
Crossville, TN
01.2015 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Processed applications for city services.
- Maintained records of customer interactions and transactions systematically.
- Trained new staff on customer service protocols and procedures effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Breast Center Receptionist
Cumberland Medical Center
Crossville, TN
10.2012 - 01.2015
- Greeted patients and visitors warmly upon arrival at the medical center.
- Scheduled appointments efficiently using electronic health record system.
- Collected and verified patient information during check-in process.
- Maintained clean and organized reception area for a welcoming environment.
- Assisted with administrative tasks, including filing and data entry as needed.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Customer Sales Representative
Real Purity
Crossville, TN
03.2007 - 10.2012
- Assisted customers with product selection and inquiries.
- Processed sales transactions accurately and efficiently.
- Addressed customer complaints and resolved issues promptly.
- Developed relationships with existing customers through follow-up communications.
- Maintained up-to-date knowledge of product ingredients and benefits.
- Monitored inventory levels to ensure product availability for customers.
- Performed administrative tasks such as data entry, filing, and document preparation.
Education
High School Diploma -
Cumberland County High School
Crossville, TN05-2003
Skills
- Customer service
- Issue resolution
- Payment processing
- Billing procedures
- Credit card payment processing
- Data entry
- Data collection
- Filing
- Research
- Attention to detail
- Multitasking and organization
- Conflict resolution
- Goal-oriented mindset
- Proofreading
- Opening and closing accounts
Timeline
Customer Service Representative
City of Crossville
01.2015 - Current
Breast Center Receptionist
Cumberland Medical Center
10.2012 - 01.2015
Customer Sales Representative
Real Purity
03.2007 - 10.2012
High School Diploma -
Cumberland County High School