ASHLEY SLOAN
Continental Energy Solutions
Winfield,IL
10
years of professional experience
A dedicated service professional with a strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering a collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Work History
O&M Coordinator
1 Year 8 Months- Manage a number of client portfolios while monitoring their sites, contracts and maintenance inspection schedules.
- Create service quotes, jobs and reactive service work orders in Salesforce.
- Track work orders and service requests, ensuring updates are entered accurately.
- Supported contract and vendor coordination, verifying requirements and follow-up actions for assigned accounts.
- Generate and revise service reports and deliver to clients in a timely manner.
- Create purchase orders for all job materials and subcontractors.
- Coordinate technician's daily schedule.
- Gather and process all necessary information to compile and deliver invoices for service work and maintenance inspections.
Service Coordinator / Billing Coordinator
4 Years 2 Months- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction.
- Completed and sent all service invoices to customers in a timely manner.
- Opened and assigned service and maintenance work orders to ensure timely response and resolution.
- Processed technicians' payroll.
- Opened all service and maintenance work orders and assigned them accordingly.
- Processed technician's payroll.
- Identified and resolved billing variances, ensuring accuracy and currency of billing system.
- Created job and maintenance budgets in Sage.
Service Coordinator
3 Years 1 Month- Entered new work orders, purchase orders, and service requests to ensure timely processing and service delivery.
- Processed payroll for service technicians, ensuring accurate and timely compensation.
- Entered all new incoming work orders, purchase orders and service requests.
- Processed payroll for service technicians.
- Managed company distribution email and routed inquiries to appropriate contacts for efficient communication.
- Generated monthly call history and new customer reports.
Client Specialist
11 Months- Supported all phases of new customer installations, ensuring smooth transitions and satisfaction.
- Programmed and tested client's phone systems to fit their specifications.
- Programmed and tested clients' phone systems to fit their specifications.
- Developed and revised scopes of work to align with client specifications and project requirements.
- Assisted with each phase of new customer installations.
- Led training sessions for new, as well as existing customers.
- Collaborated with network carriers and IT resources to address and fulfill customer installation needs.
Education
Bachelor of Arts - Interdisciplinary Studies
Associate of Arts - General
Skills
Salesforce
Accurate Recordkeeping
Time Management
Organizational Skills
Customer management
Multitasking Abilities
Attention to Detail
Telephone communication
Effective communication
Active Listening
Precision
Reliability
OSHA 10
Safety Compliance
Timeline
O&M Coordinator
Continental Energy Solutions
03.2025 - CurrentRead More
Service Coordinator / Billing Coordinator
Sun Mechanical Systems, Inc.
08.2020 - 10.2024Read More
Service Coordinator
Stenstrom Companies, Ltd.
07.2017 - 08.2020Read More
Client Specialist
Gregg Communications Systems, Inc.
08.2016 - 07.2017Read More
Elgin Community College
Associate of Arts from General
Read More
Western Illinois University
Bachelor of Arts from Interdisciplinary Studies
Read More