Ashley Smith
Virginia Beach,VA
Summary
Accountable Insurance Representative with excellent customer management. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
4
4
years of professional experience
Work History
Property and Casualty Insurance Agent
Geico
Virginia Beach, VA
01.2019 - 08.2021
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Quoted and calculated premium rates for policies.
- Conducted annual reviews of existing policies to update information.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Handled all customer relations issues in a gracious manner and in accordance with company policy.
- Analyzed new or renewal policies against the binder and the expired policy.
- Handled phone and email inquiries from insurance companies, identified and prepared premium finance quotes/agreements and sent renewal quotes to clients.
- Identification cards and policy endorsements to support acquisition and retention of profitable business.
- Provided additional support to all departments including responding to customer inquiries, check processing and other various tasks.
- Created letters documenting contact and endorsement changes to client. Ordered system letters for missing information and approvals, created free form letters, and ensured that proper documentation was recorded.
- Entered and retrieved information of varying complexity using appropriate
computer system applications to update records, process insurance
applications and obtain information to others. - Demonstrated open and positive behavior in support of operations' goals. Provided informal guidance to co-workers and back-up support in the absence of others.
Certified Nursing Assistant
First Choice Nurses
Virginia Beach, VA
12.2016 - 07.2018
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Education
High School Diploma -
Indian River High School
Chesapeake, VA06.2011
Skills
- Account retention
- Contract review and analysis
- Account management
- Product knowledge
- Commercial lines
- Policy renewals
- Property insurance
- Quote information
Property and Casualty License
License current through 12/2023
Timeline
Property and Casualty Insurance Agent
Geico
01.2019 - 08.2021
Certified Nursing Assistant
First Choice Nurses
12.2016 - 07.2018
High School Diploma -
Indian River High School
Similar Profiles
Michelle CuletuMichelle Culetu
Claims Adjuster at GEICOClaims Adjuster at GEICO
Cortney VasquezCortney Vasquez
Insurance Claims Specialist at GEICOInsurance Claims Specialist at GEICO
Trase MossTrase Moss
TCRI/PIP Adjuster at GEICOTCRI/PIP Adjuster at GEICO