Sarah Randle
Property & Casualty Insurance Agent
Huntsville,Texas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Property and Casualty Insurance Agent
Sitel - Liberty Mutual
Huntsville , Texas
02.2022 - 05.2023
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Developed strong referral network in community to raise awareness and increase sales opportunities.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Monitored customer feedback and identified areas of improvement.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
CSR - Member Services
TTEC - United Health Care
Huntsville , TX
07.2021 - 02.2022
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Data Enty Team Lead
GDiT
Huntsville , Texas
04.2020 - 10.2020
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Built strong relationships with customers through positive attitude and attentive response.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Medical Front Office Coordinator
Plus Care, P.A.
Huntsville, Texas
03.2019 - 05.2020
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Medical Case Coordinator
Affordable Home Health
Huntsville , Texas
06.2010 - 11.2017
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Successfully negotiated client contract renewals to create increased revenue.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Education
High School Diploma - General Studies
Huntsville High School
Huntsville, TX 08.1996 - 05.1999
Skills
Account management
undefinedTimeline
Property and Casualty Insurance Agent
Sitel - Liberty Mutual
02.2022 - 05.2023
CSR - Member Services
TTEC - United Health Care
07.2021 - 02.2022
Data Enty Team Lead
GDiT
04.2020 - 10.2020
Medical Front Office Coordinator
Plus Care, P.A.
03.2019 - 05.2020
Medical Case Coordinator
Affordable Home Health
06.2010 - 11.2017
High School Diploma - General Studies
Huntsville High School
08.1996 - 05.1999
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