Sarah Randle
Property & Casualty Insurance Agent
Huntsville,Texas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Property and Casualty Insurance Agent
Sitel - Liberty Mutual
Huntsville , Texas
02.2022 - 05.2023
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Developed strong referral network in community to raise awareness and increase sales opportunities.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Monitored customer feedback and identified areas of improvement.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
CSR - Member Services
TTEC - United Health Care
Huntsville , TX
07.2021 - 02.2022
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Data Enty Team Lead
GDiT
Huntsville , Texas
04.2020 - 10.2020
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Built strong relationships with customers through positive attitude and attentive response.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Medical Front Office Coordinator
Plus Care, P.A.
Huntsville, Texas
03.2019 - 05.2020
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Medical Case Coordinator
Affordable Home Health
Huntsville , Texas
06.2010 - 11.2017
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Successfully negotiated client contract renewals to create increased revenue.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Education
High School Diploma - General Studies
Huntsville High School
Huntsville, TX 08.1996 - 05.1999
Skills
Account management
Account retention
Loss analysis
Product knowledge
Sales expertise
Medical terminology knowledge
Professional telephone demeanor
Technical Support
Training development aptitude
Interpersonal Communication
Multitasking
Time Management Skills
Active Listening Skills
Timeline
Property and Casualty Insurance Agent
Sitel - Liberty Mutual
02.2022 - 05.2023
CSR - Member Services
TTEC - United Health Care
07.2021 - 02.2022
Data Enty Team Lead
GDiT
04.2020 - 10.2020
Medical Front Office Coordinator
Plus Care, P.A.
03.2019 - 05.2020
Medical Case Coordinator
Affordable Home Health
06.2010 - 11.2017
High School Diploma - General Studies
Huntsville High School
08.1996 - 05.1999