ASHLEY SMITH
Westland,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Assistance Payments Worker
Department Of Health And Human Services
Warren, MI
07.2021 - Current
- Communicated with people from various cultures and backgrounds on application process.
- Documented all communication with applicants and inputted information into system using MiBridges.
- Interviewed applicants and explained scope of different available benefits.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Independent Field Agent
Financial Education Services
Farmington, MI
01.2012 - Current
- Conducted a detailed assessment of clients' financial requirements and recommended suitable company products, such as credit repairs, household budget assistance, credit building, and also analysis of creditworthiness
- Earned recognition referring clients to the parent company in accordance with individual client’s needs.
- Prepared and finalized financial documentation.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Stayed in frequent contact with customers to assess satisfaction, gather requirements and resolve issues.
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 15 %
Radiation Therapy Intern
Flower Hospital
Sylvania, Ohio
01.2020 - 01.2021
- Played a key role on the medical team by preparing patients for treatments and analyze the patients’ behaviors for cancer and other diseases while performing directly under the supervision of an oncologist
- Oversaw the patient’s medical condition for side effects and organized all specialized equipment following patient treatments
- Provided exceptional physical and emotional support to patients and family members, such as outlining treatment procedures to patients and informing functional means of communication during the medical process that resulted in ensuring a high level of patient service.
- Documented patient data in EMR chart and reviewed prior health history to understand needs and deliver targeted care.
- Observed patients during treatment to monitor for any adverse treatment reactions and offered quick emergency response to address concerns.
- Educated, prepared and reassured patients and families by answering questions, providing physical assistance and reinforcing physicians' advice regarding treatment reactions or post-treatment care.
Home Health Care Aide/Independently, Home Health Care Aide
Self-Employed
Detroit, MI
01.2015 - 01.2020
- Facilitated critically ill patients with home-based healthcare services for effectively executing daily activities, including personal hygiene, physical rehabilitation exercises, meal preparation, and medication
- Networked with patients’ family and outside medical team to schedule and assist patients in attending outside appointments; expedited patient Medicare paperwork and 3rd party medical financial documents
- Acted as a vital liaison between the patients, families, and medical professionals for developing a reliable personal healthcare plan
- Strictly followed the patient care directives provided by the physician and family, promoting the delivery of high-quality healthcare service.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
Education
Social Work
Wayne State University
Detroit MIBachelor of Arts - General Studies
Baker College
Jackson, MI05.2022
Skills
- TECHNICAL PROFICIENCIES
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Data Entry
- MS Office
- MiBridges
Affiliations
State of Michigan Assistance Payments Worker, National Association of Black Social Workers | American Society of Radiologic Technologists
Timeline
Assistance Payments Worker
Department Of Health And Human Services
07.2021 - Current
Radiation Therapy Intern
Flower Hospital
01.2020 - 01.2021
Home Health Care Aide/Independently, Home Health Care Aide
Self-Employed
01.2015 - 01.2020
Independent Field Agent
Financial Education Services
01.2012 - Current
Social Work
Wayne State University
Bachelor of Arts - General Studies
Baker College