Lisa Lamb
DeWitt,Michigan
Summary
Committed and motivated professional with exceptional customer service with a strong work ethic. Provide assistance to clients daily providing them the opportunities and services needed to assist in becoming self sufficient.
Overview
13
13
years of professional experience
Work History
Assistance Payments Worker
State of Michigan
St. Johns
2017.09 - Current
- Assess the needs of Michigan citizens and assist them in obtaining necessary information to determine eligibility for assistance with the State of Michigan.
- Conduct interviews with clients over the phone or face-to-face when necessary and verify accuracy of customer information contained in case files prior to making decisions about eligibility requirements or benefit amounts.
- Maintain ongoing cases, ensuring that the information is current and accurate.
- Encourage Michigan residents to become self-sufficient, offering support and referrals where appropriate
- Process applications for assistance payments, including including income verification and other required documents. Maintain confidential client documentation to prevent data compromise and comply with HIPAA regulations.
- Participate in staff meetings to review new policies and business processes that affect case processing. Maintain positive working relationship with fellow staff and management.
- Advise customers about resources available outside the agency which may be beneficial in helping them meet their goals.
- Review case notes from previous contacts before responding to customer inquiries. Answer questions and respond to inquiries to deliver high level of service to clients.
- Initiate contact with external organizations as needed for additional information related to an applicant's request for assistance payments.
- Converse with people from different cultures daily, providing high level of respect and patience with each interaction.
- Maintain positive working relationship with fellow staff and management.
Substitute Teacher
Edustaff, LLC and PESG
Grand Rapids , Michigan
2011.11 - 2017.09
- Guest teacher for grades Kindergarten through fifth grade, including Special Education/Resource rooms in the DeWitt Public Schools
- Followed established lesson plans to continue learning trajectory.
- Guided students in class instruction and ensured the safety of students as behaviors can be unpredictable
- Instructed students in their daily work and routine as provided in the lesson plans
- Established and enforced rules for appropriate behavior and procedures for maintaining order in the classroom.
Account Specialist
Pouch Consulting
St. Johns
2011.11 - 2017.09
- Maintained and organized in-home office, managing operations; including the preparation of invoices
- Provided written correspondence regarding the collection of late payments
- Maintained confidential documents in computer system; as well as, ability to use the programs necessary to retrieve information and documentation related to the financial portion of the business
- Effective in the collection of overdue invoices.
Education
Bachelor of Arts - Social Science
Michigan State University
East Lansing, MichiganSkills
- Excellent written and oral communication skills
- Dependable and analytical in case processing
- Client-focused
- Commitment to ensuring accuracy
- Professional and mature
- Strong commitment to my work and producing high quality results
Timeline
Assistance Payments Worker
State of Michigan
2017.09 - Current
Substitute Teacher
Edustaff, LLC and PESG
2011.11 - 2017.09
Account Specialist
Pouch Consulting
2011.11 - 2017.09
Bachelor of Arts - Social Science
Michigan State University
Similar Profiles
TAMICA STEWARTTAMICA STEWART
Foster Care Specialist at State of MichiganFoster Care Specialist at State of Michigan
Katelyn ZiesmanKatelyn Ziesman
Department of State Aide at State of MichiganDepartment of State Aide at State of Michigan
Amanda LaPointAmanda LaPoint
Service Specialist at State of MichiganService Specialist at State of Michigan