Ashley Smith
Moreno Valley,CA
Summary
Dedicated college graduate who is an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Maintains a willingness to take on added responsibilities to meet team goals. Proactive and self-motivated for a lasting career.
Overview
8
8
years of professional experience
Work History
Sales Associate
Walmart
08.2020 - 07.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Exceeded job's expectations by delivering above and beyond services that exceeded job description.
- Manged customers phone calls whilst performing in person service.
- Assisted in training new staff members on company policies, product information, and sales techniques for seamless onboarding experience.
- Managed multi-line phone system, expertly navigating between calls while maintaining friendly demeanor.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
Water Safety Instructor
Moreno Valley Unified School District
06.2016 - 06.2020
- Improved student swimming abilities through development of personalized lesson plans tailored to individual needs.
- Collaborated with other instructors to develop new teaching strategies, resulting in more effective swim lessons.
- Resister customers for lessons and cashier class payments
- Provided support to parents and caregivers, addressing their concerns regarding child safety during aquatic activities.
Lifeguard
Moreno Valley Unified School District
06.2015 - 06.2020
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Reduced number of rule violations with clear signage and consistent enforcement of policies.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Provided direct customer support.
Education
Bachelor of Science - Criminal Justice
Chico State University
Chico, CA05.2023
Skills
- Policy and Procedure Adherence
- Exceptional Customer Service
- Strong Communicator
- Time Management
- Fast Learner
- Problem-Solving
- Multitasking
- Research and Analysis
- Verbal/Written Communication
- Computer Proficiency
- Document Case Briefs
- Team Collaboration
Timeline
Sales Associate
Walmart
08.2020 - 07.2023
Water Safety Instructor
Moreno Valley Unified School District
06.2016 - 06.2020
Lifeguard
Moreno Valley Unified School District
06.2015 - 06.2020
Bachelor of Science - Criminal Justice
Chico State University