Ashley Smith
Fort Worth,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Alorica
01.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
Customer Service Representative
American Income Life
05.2021 - 12.2021
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collected premiums and issued accurate receipts.
- Handled customer inquiries and suggestions courteously and professionally.
Academy Trainer (Manager)
Walmart
08.2018 - 01.2021
- Improved employee performance by designing and implementing effective training programs.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Education
High school diploma -
North Crowley High School
Fort Worth, TXSkills
- Management
- Microsoft Outlook
- Customer service (2 years)
- Call Management
- Information Security
- Account Updating
- Paperwork Processing
- Loan processing
- Insurance Verification
- File Management
- Regulatory Compliance
- Analytical Thinking
Timeline
Customer Service Representative
Alorica
01.2022 - Current
Customer Service Representative
American Income Life
05.2021 - 12.2021
Academy Trainer (Manager)
Walmart
08.2018 - 01.2021
High school diploma -
North Crowley High School