Ashley Smith
Mesa,AZ
Summary
Experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Driven Billing Specialist collects, posts and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen.
Overview
9
9
years of professional experience
Work History
Dental Office Manager
American Dental Companies
Mesa, AZ
10.2023 - Current
- Scheduled patient appointments and coordinated office calendars effectively.
- Supervised front desk staff and ensured excellent patient service.
- Handled billing processes and insurance claims processing accurately.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
- Resolved customer inquiries and complaints requiring management-level escalation.
Dental Office Manager
San Tan Smiles
Gilbert, AZ
06.2021 - 09.2022
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
- Managed payroll for temporary, hourly and salaried employees.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Submitted claims to insurance companies.
- Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
Treatment Coordinator
Aesthetic Family Dental Care
Mesa, AZ
03.2020 - 05.2021
- Assisted dentist in helping patients determine optimal treatment options.
- Conducted financial consultations with patient and set up payment plans.
- Initiated monthly in-office and hospital general anesthesia treatment schedules, increasing access to care previously not available to practice.
- Scheduled evaluations and procedures for patients.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Escalated complex customer concerns to management for resolution.
- Identified family members, social networks and community systems for inclusion in client treatment plans.
Treatment Coordinator
Heartland Dental
Mesa, AZ
08.2018 - 03.2020
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Assisted dentist in helping patients determine optimal treatment options.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Collaborated with management team to implement new work procedures or policies.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Followed staffing strategies to achieve production goals.
- Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
- Documented file notes clearly and concisely in Dentrix.
- Processed invoice payments and recorded information in account database.
- Reconciled codes against services rendered.
- Performed insurance verification, pre-certification and pre-authorization.
- Participated in workshops, seminars and training classes to gain stronger education in industry updates and federal regulations.
- Submitted claims to insurance companies.
- Collected, posted and managed patient account payments.
Billing Analyst
Southwest Contemporary Women's Care
Chandler, AZ
04.2017 - 08.2018
- Applied billing adjustments to resolve discrepancies in account receivable journals.
- Followed all company procedures to keep data confidential.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Investigated and resolved issues to maintain billing accuracy.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Completed appeals and filed and submitted claims.
- Reviewed and verified benefits and eligibility with speed and precision.
- Prepared billing statements for patients, ensuring correct diagnostic coding.
Education
High School Diploma -
Globe High School
Globe, AZ05.2004
Skills
- Time Management
- Patient Care Coordination
- HIPAA Compliance
- Appointment Scheduling
- Insurance Verification
- Claims Processing
- Payment Collection
- Billing administration
- Billing accuracy
- Conflict resolution
- Problem-solving
Timeline
Dental Office Manager
American Dental Companies
10.2023 - Current
Dental Office Manager
San Tan Smiles
06.2021 - 09.2022
Treatment Coordinator
Aesthetic Family Dental Care
03.2020 - 05.2021
Treatment Coordinator
Heartland Dental
08.2018 - 03.2020
Billing Analyst
Southwest Contemporary Women's Care
04.2017 - 08.2018
High School Diploma -
Globe High School