Ashley Smith
Houston,TX
Summary
Results-driven professional skilled in optimizing operations and training staff. Demonstrated ability to implement process improvements and enhance team efficiency, contributing to reduced wait times and elevated customer satisfaction.
Dedicated healthcare provider with a proven track record in delivering patient-centered care and implementing safety protocols. Expertise in collaborative treatment planning and medication management drives positive patient outcomes.
Overview
11
11
years of professional experience
Work History
Scale House Attendant
Texas Pipe & Supply
Houston, TX
01.2018 - 01.2026
- Operated scale systems to accurately weigh incoming and outgoing materials.
- Managed documentation for material transactions, ensuring compliance with company standards.
- Coordinated with truck drivers for efficient loading and unloading processes.
- Monitored inventory levels and reported discrepancies to management for resolution.
- Trained new staff on scale operation and safety protocols, enhancing team efficiency.
- Conducted routine maintenance checks on weighing equipment to ensure optimal performance.
- Implemented process improvements that reduced wait times during peak operational hours.
- Answered customer calls professionally and routed to appropriate person.
In-Home Healthcare Provider
Pema Healthcare
Houston, TX
03.2017 - 12.2025
- Delivered patient-centered care by assessing health needs and coordinating treatment plans.
- Implemented best practices for infection control, improving overall patient safety standards.
- Conducted comprehensive evaluations of patient progress, adjusting treatment plans based on feedback and
- Collaborated with healthcare professionals to develop tailored care plans for individual clients.
- Assisted with medication management, ensuring adherence to prescribed health regimens.
- Provided personalized care and support to clients in their homes, enhancing daily living activities.
Bad Debt Collector
Parrallon
Houston, TX
01.2022 - 06.2022
- Negotiated payment plans with clients, enhancing account recovery rates.
- Managed high-volume collections through effective communication and conflict resolution strategies.
- Developed and maintained relationships with clients to facilitate timely payments.
- Collaborated with team members to implement best practices in debt collection processes.
- Monitored accounts for accuracy and compliance, ensuring adherence to regulations and policies.
- Led initiatives to enhance customer service during collections, resulting in increased client satisfaction scores.
- Operated independently in a virtual workspace, maintaining high productivity while processing bad debt accounts.
Tax Preparer
Jackson Hewitt
Houston, TX
11.2014 - 04.2017
- Prepared and filed individual and business tax returns accurately and efficiently.
- Reviewed financial documents to ensure compliance with federal and state regulations.
- Provided clients with tax planning strategies to maximize refunds and minimize liabilities.
- Mentored junior preparers on tax preparation processes and client management techniques.
- Streamlined workflow processes, reducing turnaround time for return preparations significantly.
Education
No Degree - Logistics And Supply Chain Management
Houston Community College
Houston, TX05-2028
Skills
- Reliability and punctuality
- Safety awareness
- Cash handling proficiency
- Outbound scale operations
- Decision making aptitude
- Record keeping expertise
- Department of transportation regulations
Timeline
Bad Debt Collector
Parrallon
01.2022 - 06.2022
Scale House Attendant
Texas Pipe & Supply
01.2018 - 01.2026
In-Home Healthcare Provider
Pema Healthcare
03.2017 - 12.2025
Tax Preparer
Jackson Hewitt
11.2014 - 04.2017
No Degree - Logistics And Supply Chain Management
Houston Community College