Ashley Smith
Arlington
Summary
Dedicated Medical Assistant with expertise in patient scheduling, direct patient care, and HIPAA compliance. Committed to enhancing patient satisfaction and improving clinic efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant
Omega OBGYN
06.2026 - 07.2026
- Administered patient care and assisted in clinical procedures, enhancing patient comfort and satisfaction.
- Maintained accurate medical records using electronic health record (EHR) systems for improved data access. athena and greenway system.
- Educated patients on treatment plans and preventive care, fostering better health outcomes.
- Assisted healthcare providers in clinical tasks, enhancing patient experience and workflow efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Implemented process improvements that enhanced patient flow and reduced administrative errors in documentation.
- Coordinated scheduling of appointments and follow-ups to optimize clinic operations and reduce wait times.
- Assisted with pregnancy test, Urinalysis, urine drug screens, and urine cultures
- Assisted with colposcopies, IUD removals and insertions.
Fulfillment Specialist
Chewy.com Distribution Center
04.2019 - 06.2025
- Streamlined order processing workflows to enhance fulfillment accuracy and efficiency.
- Mentored junior staff on best practices for inventory management and shipping procedures.
- Conducted quality control inspections to ensure compliance with company standards.
- Collaborated with cross-functional teams to optimize supply chain operations and reduce delays.
- operate forklift machinery
Customer Service Advocate
American Specialty Health
12.2015 - 03.2019
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and support.
- Utilized CRM systems to track customer interactions and improve service delivery.
- Collaborated with cross-functional teams to streamline processes and enhance service quality.
- Developed training materials for new hires, fostering a knowledgeable workforce.
- Provided stellar customer service in claims, authorizations and health plans.
Shift Lead Manager
Boston Market
06.2011 - 11.2015
- Supervised daily operations to ensure efficient service delivery and team performance.
- Trained and mentored staff on best practices, fostering a collaborative work environment.
- Implemented process improvements that enhanced customer satisfaction and operational efficiency.
- Managed inventory levels, ensuring product availability while minimizing waste and costs.
Education
NRCMA - Medical Assistant
Concorde Career College
Grand Prairie, TX07-2026
NRCMA - Medical Assistant
Everest College
Arlington, Texas05-2012
High School Diploma -
SamHouston High School
Arlington, TX06-2011
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- CPR certified
- Vital signs manually
- Direct patient care
- Phlebotomy
- Reliable team player
- Procedure assistance
- Immunization administration
- Medical procedures
- Laboratory specimen collection
- OB/GYN procedures
- EKG
- urinalysis
Certification
- NRCMA certification
- CPR BLS American Heart Association April 2026-April 2028
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Medical Assistant
Omega OBGYN
06.2026 - 07.2026
Fulfillment Specialist
Chewy.com Distribution Center
04.2019 - 06.2025
Customer Service Advocate
American Specialty Health
12.2015 - 03.2019
Shift Lead Manager
Boston Market
06.2011 - 11.2015
NRCMA - Medical Assistant
Concorde Career College
NRCMA - Medical Assistant
Everest College
High School Diploma -
SamHouston High School
references
will be provided upon request