Ashley Smothers

• Prepared and submitted regulatory file applications and supporting documentation.
• Wrote or updated standard operating procedures, work instructions or policies.
• Implemented regulatory guidance procedures for brand specific submissions.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Worked flexible hours; night, weekend, and holiday shifts.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Assisted development of schedules for production, editing and duplication for timely delivery.
• Partner with internal function to develop and execute scopes of projects, including estimates and timelines.
• Manage tasks and resourcing, using project management tool, to ensure projects are up to date, tasks adequately assigned, and communication is clear and consistent.
• Partner with Acct Management to track and report project burn rates.
• Communicate project status to teams and clients on regular basis, maintaining internal status reports.
• Participated in meetings with producers and production crew to keep program in step with creative vision.

• Pulls information from multiple, reliable sources and uploads to system for team routing and review.
• Closely collaborates with project members to identify and quickly address problems.
• Produces Internal Status Reports reports each week, updating team and leaders on progress and roadblocks.
• Adjusts project plans to account for dynamic targets.
• Reports on daily status for each project to appropriate brand team.
• Motivates internal team to ensure timely delivery of project.
• Owns small project updates for RTEs, emails and QR Codes, as well as a full new creative for assigned brand.
• Owns routing process and financial admin for projects.

• Monitored budget, revenue and variance trends for company, regularly apprising CEO of company's financial standing.
• Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
• Used QuickBooks Online to prepare monthly reconciliation of accounts and process accounts receivables and payables.
• Worked well with co-workers, supervisors and manager to accomplish donation objectives.
• Managed donor database and controlled donation process.

• Used social media to develop and conduct presentations of company's products and services to current and potential clients.
• Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
• Used strong customer service skills to develop loyal customer base, increasing sales and building the business 15x larger than it was just 4 months ago .
• Conducted daily follow-up calls to answer client's questions and manage sales process.

• Provided administrative support to principal in areas of calendar management, domestic and international travel arrangements and reconciliation of personal bank accounts
• Managed productivity monitoring of regional sales and client relations for monthly/yearly quotas and incentives for nearly 300 Agents
• Developed presentations and reports for senior management
• Assisted Agency Consultant offices with business development and customer service
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Helped to organize client's schedule and plan appointments
• Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately
• Prepared reports by collecting, analyzing and summarizing information
• Measured team performance and reported metrics to leadership team members

Management of retail incentive program for all United Community Bank locations and affiliate branches, consisting of over 300 employees. Daily monitoring, report pulling, sales goal contests, plan review, and performance report management keeps staff and team amongst the best in Springfield.

• Developed and manage process for employee evaluation which resulted in marked performance improvements
• Created boardroom multimedia presentations including power point and statistical spreadsheet analysis
• Worked directly with Executive Vice President of Retail and Chief Information Officer to achieve a slim-line system for recording performance and tracking progression in retail sales
• Verified data integrity and accuracy
• Researched and updated all required materials needed for Retail Incentive Program for all United Community Bank locations and affiliate banks
• Supported Executive Vice President of Retail with daily operational functions
• Supported Financial Advisor with direct client paperwork and processing
• Responded to customer requests via telephone and email
• Analyzed departmental documents for appropriate distribution and filing

Worked with direct report in beta testing for a pilot program to increase production by use of software designed in finding mistakes on purchase forms not always caught by human eye.

• Worked directly with purchase clearing dept. and compliance to achieve a program that would eliminate a vast amount of mistakes in processing
• Verified data integrity and accuracy
• Reviewed purchase agreements for finalization approval prior to takeover

• Worked directly with Accounting, Quality Management and Physician Staff to achieve fair priced negotiations for equipment services and physician hospital contracting
• Responded to requests via telephone and email
• Copied, logged and scanned supporting documentation
• Coordinated and attended meetings as company's main contact to review contractual obligations
• Coordinated changes to agreements that might occur during life of contract
• Oversaw contracts for over 20 different departments and multiple physicians using both manual and automated strategies
• Reviewed quotes from contractors to obtain best pricing and service for organization
• Monitored all incoming contracts and service agreements for correct pricing and information
• Prepared meeting minutes and edited subcontractor proposals, transmittals and memorandums for organizational support
• Input new information into company’s database using Meditract, ensuring that all data was accurate
• Maintained high levels of confidentiality to maintain customer confidence and protect operations.