Ashley Speyer
Evanston,Illinois
Summary
Dynamic Supervisor with proven expertise at Browns Chicken and Pasta, enhancing team productivity through effective staff management and decision-making. Achieved significant cost reductions while elevating customer satisfaction through exceptional service. Skilled in training and mentoring, fostering a culture of continuous improvement and operational excellence.
Overview
16
16
years of professional experience
Work History
Supervisor
Browns Chicken and Pasta
Skokie, IL
04.2008 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Handled all monies
- Open and closed store
Front End Manager
Valli Produce
Evanston, IL
04.2014 - 03.2017
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security
- Lottery machines maintenance
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Evaluated employee performance and made recommendations for improvements.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
- Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
- Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented successful training programs for new hires, resulting in faster onboarding and increased retention rates.
- Coordinated loss prevention efforts, reducing shrinkage levels while maintaining a welcoming atmosphere for shoppers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Pharmacy
ETHS
Evanston, IL06.2004
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Inventory control
- Staff development
- Staff discipline
- Processes and procedures
Timeline
Front End Manager
Valli Produce
04.2014 - 03.2017
Supervisor
Browns Chicken and Pasta
04.2008 - 08.2024
Pharmacy
ETHS