Ashley Standridge
Gainesville,GA
Summary
Highly motivated operations manager with in-depth knowledge and progressive experience in dental practice environments. As an operations manager, my primary objective is to support the productivity of the business, manage staff, and ensure excellent patient satisfaction. I aim to create productive provider schedules and a positive work environment.
Overview
12
12
years of professional experience
Work History
Office Manager
Aspen Dental
12.2018 - Current
- Overseeing daily operations, managing staff, employee development, P & L management, ensuring compliance with HIPAA regulations, insurance verification / narratives for prequalification, comprehensive treatment planning / consults, and providing exceptional patient satisfaction.
- Responsible for analyzing financial metrics, identifying trends, and developing strategies to improve the practice performance.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Treatment Coordinator
Aspen Dental
03.2018 - 12.2018
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
Patient Service Representative
Aspen Dental
09.2017 - 03.2018
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns.
Accounts Payable
Northeast Georgia Medical Center
03.2016 - 06.2017
- Performed outbound and inbound calls regarding patient billing and insurance inquiries for primary care physicians, specialists, and emergency departments.
- Provided exceptional customer service to both internal departments and patients regarding billing inquiries or disputes resolution.
- Reduced the number of overdue invoices for improved cash flow management. Excelled as a top collection specialist.
Collection Specialist
National Recovery Association
01.2012 - 03.2016
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
Skills
- Customer Service
- Office Management
- Organizational Skills
- Schedule management
- Training and coaching
- Financial Tracking
References
Available upon request.
Timeline
Office Manager
Aspen Dental
12.2018 - Current
Treatment Coordinator
Aspen Dental
03.2018 - 12.2018
Patient Service Representative
Aspen Dental
09.2017 - 03.2018
Accounts Payable
Northeast Georgia Medical Center
03.2016 - 06.2017
Collection Specialist
National Recovery Association
01.2012 - 03.2016