Dynamic Manager with proven success in enhancing guest relations and team performance. Skilled in complaint handling and staff training, driving personalized experiences that boost customer loyalty and business repeat rates.
Overview
14
14
years of professional experience
Work History
FOH Manager
Bartaco
11.2025 - Current
Trained and mentored staff on menu items, service techniques, and customer engagement practices.
Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
Conducted regular staff meetings to communicate updates, reinforce standards, and promote teamwork.
Service Advisor
Mike Shaw Subaru
05.2025 - 10.2025
Provided detailed explanations of repair processes to enhance customer understanding and satisfaction.
Collaborated with technicians to ensure timely completion of services and repairs.
Investigated and resolved customer inquiries and complaints quickly.
Bar Manager
Hotel Boulderado
09.2022 - 05.2025
Oversaw daily bar operations, ensuring compliance with health and safety regulations.
Developed cocktail menus, integrating seasonal ingredients to enhance guest experience.
Implemented inventory management systems to optimize stock levels and reduce waste.
Client Retention Manager
Charlotte Honda VW
09.2012 - 06.2016
Developed retention strategies to enhance customer loyalty and increase service engagement.
Collaborated with sales and service teams to ensure seamless customer experiences.
Implemented follow-up processes for at-risk clients, boosting retention rates.