Ashley Stars
Orange Park,FL
Summary
Dedicated nursing assistant with impressive mental health expertise and Basic Life Support and Crisis Prevention Intervention certification. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server Assistant
Carrabbas
05.2023 - Current
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Mental Health Technician
Wolfson Children's Hospital
09.2021 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Front Desk Clerk
St. Vincent's Ambulatory Care
02.2023 - 09.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered customer telephone calls promptly and appropriately handled needs.
Patient Care Technician
St. Vincent's Medical Center Southside
06.2021 - 09.2021
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Guest Engagement Specialist
Hilton Hotels Corporation
03.2019 - 02.2020
- Developed integrated approach to business-driven workforce development through effective marketing, public relations and communications.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL06.2023
High School Diploma -
Florida Virtual School Full Time 9-12
Orlando, FL06.2014
Skills
- Psychiatric Disorders
- Administrative Support
- Charting and Clinical Documentation
- Patient Intervention
- Medical Terminology Knowledge
- Excellent Customer Service Skills
- Crisis Resolution
- Active Listening
- Microsoft Word
- Microsoft PowerPoint
- Customer Relations
Certification
- Basic Life Support Certified , American Heart Association - 1ji277n3bzn09eogikcrorvr - Expires 05/31/2023
- Crisis Prevention Intervention Certification, Crisis Prevention Institute - ADV1D63F6B, Expires 10/1/2023
Timeline
Server Assistant
Carrabbas
05.2023 - Current
Front Desk Clerk
St. Vincent's Ambulatory Care
02.2023 - 09.2023
Mental Health Technician
Wolfson Children's Hospital
09.2021 - Current
Patient Care Technician
St. Vincent's Medical Center Southside
06.2021 - 09.2021
Guest Engagement Specialist
Hilton Hotels Corporation
03.2019 - 02.2020
Associate of Arts -
Florida State College At Jacksonville
High School Diploma -
Florida Virtual School Full Time 9-12