Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Stephens

Seminole,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.

Overview

11
11
years of professional experience

Work History

Dental Administrative Assistant

The Family Dental Boutique
04.2024 - 01.2025
  • Improved patient satisfaction by efficiently managing appointment schedules and confirming appointments in a timely manner.
  • Maintained cleanliness of reception area and common areas to ensure a professional appearance for the practice.
  • Enhanced overall patient experience by maintaining a compassionate demeanor when interacting with individuals experiencing pain, distress, or anxiety related to their dental visit.
  • Optimized office workflow by effectively handling incoming calls, messages, emails, and faxes from patients and providers.
  • Organized billing procedures for increased accuracy in accounting practices—reducing errors in invoicing patients or insurance companies.

Front Office Specialist

Ear Nose & Throat Associates
10.2022 - 04.2024
  • Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
  • Scheduled appointments and sent reminders
  • Reviewed and updated customer information in database for accuracy.
  • Responded to inquiries from callers seeking information.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted, registered and checked in patients.
  • Determined amounts due and accepted payments.

Kindergarten Teacher

Pinellas County Schools
01.2020 - 07.2022
  • Delivered lesson plans, implemented school curriculum and used data to create, monitor and establish personalized learning plan for each student.
  • Identified characteristics, needs, abilities and problems of each child through personal interaction and progress reports to optimize approaches.
  • Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
  • Reported to parents and administration about student progress.
  • Collaborated with other faculty and staff to promote rigorous learning opportunities, general well-being of school and collective interest of staff and student body.

Front Desk Associate

Seminole Lanes
02.2014 - 12.2019
  • Maintained cleanliness and organization of front desk area.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Education

Bachelor of Science - Elementary Education

St. Petersburg College
Clearwater, FL
12.2019

Skills

  • Organizing and Distributing Materials
  • Collaborative and Team-Oriented
  • Familiar with Microsoft Office Programs
  • Creating a Safe Learning Environment
  • Communication
  • Familiar with Social Media platforms to help connect with customers /members
  • Answering Customer Questions
  • Guest Interaction
  • Document preparation
  • Excellent multitasking capability

Timeline

Dental Administrative Assistant

The Family Dental Boutique
04.2024 - 01.2025

Front Office Specialist

Ear Nose & Throat Associates
10.2022 - 04.2024

Kindergarten Teacher

Pinellas County Schools
01.2020 - 07.2022

Front Desk Associate

Seminole Lanes
02.2014 - 12.2019

Bachelor of Science - Elementary Education

St. Petersburg College

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Ashley Stephens