Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Ashley Stephenson

Spring

Summary

Experienced with front desk operations, ensuring seamless guest experiences, and efficient service. Utilizes team leadership and problem-solving skills to maintain high standards. Knowledge of hospitality procedures and staff coordination to enhance overall performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Office Lead

Modern Dermatology
07.2023 - Current
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded to telephone, email, and in-person inquiries.
  • Streamlined check-in and check-out processes for a smoother guest experience.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Improved staff communication through regular meetings, leading to enhanced teamwork, and overall efficiency.
  • Managed retail and purchases.
  • Managed financial reporting.
  • Inventory reporting and sales.

Lead Healthcare Administrator

Westside Dermatology
08.2021 - 07.2023
  • Interview and train
  • Manage a very busy front desk
  • Assist with Medical Assisting from time to time; Rooming patients
  • Completing patient intake
  • Taking patient vitals when appropriate
  • Completing/Updating patient charting
  • Verifying Insurance
  • Scheduling patient appointments
  • Performing administrative and clerical duties
  • Answering, investigating, and directing patients to the appropriate staff member
  • Reviewing patient accounts and updating/verifying as necessary

Lead Customer Service Representative

Solei Day Spa
11.2019 - 07.2020
  • Greet and assist every customer with check in process
  • Completing payments on account
  • Resolving customer complaints and issues
  • Training and coaching new staff members
  • Completing inventory and displays
  • Working with Customer Service Manager to ensure proper customer service is being delivered

Skills

  • Healthcare Administration Experience
  • Advanced MS Office Skills
  • Recruitment and Onboarding
  • Inventory and product knowledge
  • Team Leadership
  • Communication Skills
  • HIPAA Compliance Knowledge
  • Medical Insurance Billing and Coding
  • Complaint Handling
  • Time Management

Certification

Certification in Healthcare Administration,

Pima Medical Institute, October 2021

Timeline

Front Office Lead

Modern Dermatology
07.2023 - Current

Lead Healthcare Administrator

Westside Dermatology
08.2021 - 07.2023

Lead Customer Service Representative

Solei Day Spa
11.2019 - 07.2020

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Ashley Stephenson