Seasoned Executive Manager & Director with a proven track record at Sam's Place, adept in operations management and organizational development. Spearheaded initiatives that significantly enhanced efficiency, employee satisfaction, and profitability. Expert in fostering team growth and executing strategic plans, with a flair for promotional planning and problem resolution.
Overview
9
9
years of professional experience
Work History
Executive General Manager & Beverage Director
Sam's Place, Sam's Sports Grill, & Sperry's
09.2019 - Current
As Executive General Manager, I oversee the Corporate Flagship Location, as well as:
Maximize efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems across all locations.
Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Manage budget implementations, weekly inventories, employee reviews, training programs, and contract negotiations across all locations.
Develop and implement strategies to increase sales and profitability across all locations
Manage budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
As Beverage Director,
Hand-select premium products, negotiate respective partnerships, and manage seasonal menu changeovers across all locations with profitability in high priority.
Analyze market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Work to drive the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Establish comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Organize corporate outings and staff training sessions to further build the global foundation and growth opportunity for the organization.
General Manager
Shells Seafood Restaurant
01.2017 - 08.2019
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Designed and maintained menus to offer variety of high quality and consistency of dishes.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
Utilized advanced culinary techniques to create visually appealing dishes with high quality freshness.
Executive Chef/Assistant General Manager
Bonefish Grill Restaurants
03.2016 - 02.2018
Trained and managed kitchen personnel and supervised related culinary activity.
Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
Designed seasonal menus showcasing fresh local ingredients, supporting sustainable agriculture practices within the community.
Worked closely with front-of-house staff to facilitate excellent customer service.
Participated in opening other locations across the state
Education
Psychology
University of South Florida
Tampa, FL
08-2018
Skills
Operations Management
Performance Management
Service Coordination
Organizational Development
Human Resources Management
Promotional planning
Languages
Spanish
Professional Working
Timeline
Executive General Manager & Beverage Director
Sam's Place, Sam's Sports Grill, & Sperry's
09.2019 - Current
General Manager
Shells Seafood Restaurant
01.2017 - 08.2019
Executive Chef/Assistant General Manager
Bonefish Grill Restaurants
03.2016 - 02.2018
Psychology
University of South Florida
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