Ashley Still
West Milton
Summary
CPR
CNA
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Caresource
08.2022 - 06.2024
Assisted members in questions or concerns or any issues with their Medicaid coverage. Fixed claim and billing issues. Sent out information on their benefits and updated cards if needed. Answered any of the members questions regarding their coverage.
Medical Billing Specialist
Omnicare
09.2019 - 10.2022
Verified with nursing homes and hospitals medication counts for patients. Billed insurance, and sent out medications to facilities. Corrected MB rejects and fixed any issues with insurance not covering the medications.
Education
Health Science - Radiology Technology
Sinclair Community College
Dayton, OHBasic Studies -
Milton Union High School
West Milton, OH05.2015
Health Careers -
Miami Valley Career Technology Center
Clayton, OH05.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Scheduling
- Appointment scheduling
- Order processing
- Data collection
Timeline
Customer Service Representative
Caresource
08.2022 - 06.2024
Medical Billing Specialist
Omnicare
09.2019 - 10.2022
Health Science - Radiology Technology
Sinclair Community College
Basic Studies -
Milton Union High School
Health Careers -
Miami Valley Career Technology Center
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