Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Stone

Bristol,TN

Summary

Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Masters Entertainment
Bristol, TN
08.2022 - 08.2024
  • Managed office supplies inventory and placed orders when necessary.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Prepared daily reports on the progress of each project.
  • Performed administrative tasks such as scheduling meetings and booking travel arrangements.
  • Delivered messages to various crew members to coordinate communications.
  • Coordinated daily production schedules to ensure timely completion of projects.
  • Provided general administrative support, including email correspondence and file management.

BDC Agent

Blue Ridge Chrysler Dodge Jeep Ram
Abingdon, VA
07.2019 - 08.2022
  • Attended weekly meetings to discuss current trends in the automotive industry and strategies for improving customer service.
  • Followed up with customers to ensure satisfaction with the purchase experience.
  • Updated customer records with accurate contact information and notes regarding interactions.
  • Participated in training sessions designed to improve job skills related to BDC operations.
  • Answered customer inquiries via phone, email, or online chat.
  • Generated reports that tracked sales performance metrics such as number of sales appointments booked per day, week, month.
  • Conducted outbound calls to follow up on leads generated from various sources such as web forms, emails.
  • Developed relationships with potential customers by providing helpful advice about products and services offered by the dealership.
  • Coordinated with other departments to ensure customer satisfaction throughout the entire process of buying a car.
  • Performed data entry tasks related to BDC operations including entering appointment details into CRM software.
  • Handled customer complaints in a professional manner.
  • Monitored incoming emails from customers seeking assistance or information about vehicles or services offered.
  • Assisted customers in researching and selecting vehicles according to their needs and budget.
  • Followed required scripts and guidelines for inbound and outbound sales calls.
  • Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
  • Followed up on sales leads through outbound calling.

BDC Representative

Friendship Chrysler
Bristol, TN
09.2015 - 07.2019
  • Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
  • Provided support to other BDC representatives as needed.
  • Participated in team meetings to discuss best practices for BDC operations.
  • Tracked daily performance metrics including number of calls handled per hour, day, week, month.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Provided accurate information to customers on products and services offered.
  • Processed incoming calls, emails, and web chat requests promptly and professionally.
  • Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
  • Scheduled follow-up appointments for customers when necessary.
  • Kept abreast of coupons, direct mailings and advertisements related to customer sales inquiries.
  • Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.

Education

GED -

Tennesse High School
Bristol, TN
04-2004

Skills

  • Research
  • Filing
  • Appointment Scheduling
  • Document Control
  • Information Security
  • Proposal Writing
  • Mail handling
  • Office Administration
  • Clerical Support
  • Reception oversight
  • Dedicated Team Player
  • Administrative Support

Timeline

Administrative Assistant

Masters Entertainment
08.2022 - 08.2024

BDC Agent

Blue Ridge Chrysler Dodge Jeep Ram
07.2019 - 08.2022

BDC Representative

Friendship Chrysler
09.2015 - 07.2019

GED -

Tennesse High School

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Ashley Stone