ASHLEY STRICKLAND
Baltimore,MD
Summary
Highly skilled criminal justice professional with extensive experience in law enforcement support, emergency communications, and administrative coordination. Proven ability to manage sensitive information, conduct thorough investigations, and maintain high standards of confidentiality and ethical conduct. Adept at working in high-pressure environments and leveraging strong interpersonal skills to foster trust and collaboration across diverse communities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Suicide Hotline Operator
BCRI Suicide Hotline
09.2021 - Current
- Provide immediate counseling and support to individuals in crisis, demonstrating high emotional intelligence and crisis management skills.
Emergency Communication Technician
Loyola University of Maryland
03.2018 - Current
- Serve as a key point of contact for campus police, coordinating rapid responses and supporting community policing initiatives.
Customer Relations Specialist
Baltimore City Housing Authority
03.2017 - 03.2018
- Managed sensitive applicant data and conducted in-depth reviews to ensure compliance with housing regulations.
Customer Service Team Lead
PDP Group Inc
06.2003 - 02.2017
- Oversaw compliance with insurance requirements, ensuring adherence to legal standards and minimizing risk.
Education
Bachelor of Science - Criminal Justice, -
University of Baltimore
Baltimore, MD12.2024
Associate of Applied Science - Criminal Justice -
Baltimore City Community College
Baltimore, MD06.2021
Skills
- Advanced Investigative Techniques: Proficient in conducting background checks and handling sensitive information with discretion
- Legal and Regulatory Compliance: Knowledgeable in FCC regulations, police training standards, and public safety protocols
- Technical Proficiency: Skilled in Microsoft Office, law enforcement databases (NCIC, CJIS, LINX), and remote communication platforms like Zoom and Microsoft Teams
- Communication Excellence: Strong oral and written communication skills, experienced in preparing detailed reports and conducting interviews
- Interpersonal and Cultural Sensitivity: Effective at working with culturally diverse groups and providing service that respects community values
Certification
- APCO Public Safety Telecommunicator Certification — 2019
Volunteer Experience
- Volunteer Advocate, CASA (Court Appointed Special Advocates), Baltimore, MD, 2019, Present, Advocate for the best interests of children in the judicial system, preparing reports and providing testimony in court cases.
- Support Worker, House of Ruth, Baltimore, MD, 2018, Present, Assist victims of domestic violence by providing support, information, and resources to help them navigate their recovery.
- Volunteer, Division of Parole and Probation, Baltimore, MD, 2016, Present, Support rehabilitation efforts by assisting with case management and providing resources for individuals on parole or probation.
Timeline
Suicide Hotline Operator
BCRI Suicide Hotline
09.2021 - Current
Emergency Communication Technician
Loyola University of Maryland
03.2018 - Current
Customer Relations Specialist
Baltimore City Housing Authority
03.2017 - 03.2018
Customer Service Team Lead
PDP Group Inc
06.2003 - 02.2017
Bachelor of Science - Criminal Justice, -
University of Baltimore
Associate of Applied Science - Criminal Justice -
Baltimore City Community College
- APCO Public Safety Telecommunicator Certification — 2019
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