Ashley Strickland
Chattanooga,TN
Summary
Proven track record of enhancing customer experiences and streamlining operations, notably at Home Serve, where I exceeded productivity requirements through exceptional customer service and strong work ethic. Skilled in cash handling and guest engagement, I've successfully managed high-volume tasks, demonstrating a keen ability to improve service quality and team efficiency.
Overview
7
7
years of professional experience
Work History
Server
Waffle House
01.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cost Authorization Agent
Home Serve
09.2022 - 07.2024
- Conducted ongoing evaluation of internal policies related to authorizations, recommending updates when necessary according to regulatory changes or business needs.
- Managed over Number daily inbound calls and consistently exceeded productivity requirements.
- Regularly participated in professional development opportunities including workshops and webinars focused on the authorization process, ensuring up-to-date knowledge and skillset.
- Assisted in maintaining a high level of data integrity by conducting regular audits of authorization records.
Manager on Duty
Niyas Boutique
02.2020 - 08.2022
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Janitorial Worker
Office Pride Commercial Cleaning Services
08.2017 - 11.2018
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
Education
GED -
Chattanooga State Community College
Chattanooga, TN06.2009
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Cost Authorization Agent
Home Serve
09.2022 - 07.2024
Manager on Duty
Niyas Boutique
02.2020 - 08.2022
Server
Waffle House
01.2019 - Current
Janitorial Worker
Office Pride Commercial Cleaning Services
08.2017 - 11.2018
GED -
Chattanooga State Community College