Ashley Stumpf
Seattle,WA
Summary
Adept at elevating guest experiences, I honed my exceptional customer service and cash handling skills at Andaluca / Olivers Lounge. Demonstrating a strong work ethic, I effectively managed high-volume settings, significantly enhancing customer satisfaction. My expertise in guest engagement and wine presentation sets me apart, showcasing my ability to blend hard and soft skills seamlessly.
Overview
8
8
years of professional experience
Work History
Server
Andaluca / Olivers Lounge
08.2022 - Current
- Execute course selections appropriately and affectively by anticipating meal preparation times.
- Consistently maintain high check averages through suggestive selling, professional knowledge and hospitality driven table interactions.
- Verbalize evening specials, guide guests through menu selections while helping guest make informed menu choices.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
Server
Hillstone Restaurant Group
03.2020 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Roy's Hawaiian Fusion
04.2016 - 03.2020
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Utilize excellent time management and multi-tasking skills to facilitate guest interactions.
- · Demonstrated impeccable product knowledge.
- Work large private parties for special events and charities.
- Provide warm, engaging guest relations while maintaining excellent customer service skills.
Education
Bachelor of Arts - Anthropology
University of Central Florida
Orlando, FL01.2017
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Wine presentation 5
- Memory retention
Timeline
Server
Andaluca / Olivers Lounge
08.2022 - Current
Server
Hillstone Restaurant Group
03.2020 - 07.2022
Server
Roy's Hawaiian Fusion
04.2016 - 03.2020
Bachelor of Arts - Anthropology
University of Central Florida
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