Ashley Swanson
Council Bluffs
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
8
8
years of professional experience
Work History
Service Advisor
Edwards Kia
Council Bluffs, IA
09.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Business Development Manager
Edwards Auto Group
Council Bluffs, Iowa
03.2020 - 09.2024
- Established and oversaw performance targets for call center associates.
- Developed quality employees within call center to take over leadership positions.
- Determined quality assurance benchmarks and set standards for improvement.
- Conducted performance reviews for representatives to reduce resolution times and improve customer satisfaction ratings.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
Teller
First National Bank Of Omaha
Council Bluffs, Iowa
11.2018 - 03.2020
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Counted, verified and handled bank deposits and armored car transactions.
Business Development Representative
Edwards Auto Group
Council Bluffs, Iowa
02.2017 - 08.2018
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipeline using cold and warm techniques.
- Expanded business through effective network development, identifying new and prospective clients.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Tracked sales calls in database for relationship management.
Education
High School Diploma -
Fremont-Mills Middle And Senior High School
Tabor, IA05.2008
Skills
- Operating Procedures and Policies
- Strategic Planning
- Strategic Partnership
- CRM Platforms
- Microsoft Office
- Coaching and Mentoring
- Training and Development
Timeline
Service Advisor
Edwards Kia
09.2024 - Current
Business Development Manager
Edwards Auto Group
03.2020 - 09.2024
Teller
First National Bank Of Omaha
11.2018 - 03.2020
Business Development Representative
Edwards Auto Group
02.2017 - 08.2018
High School Diploma -
Fremont-Mills Middle And Senior High School