Ashley Tappa
Santa Clarita,CA
Summary
Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
LA Fitness
07.2023 - Current
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Bank Teller
Wells Fargo
02.2021 - 01.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Bank Teller
Bank of America
04.2019 - 01.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Front Desk Specialist
In-shape Health and Fitness
12.2017 - 04.2019
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
Lifeguard
Dry Town Water Park
04.2017 - 09.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Los Angeles County Sheriff Explorer
Los Angeles County Sheriff Department
01.2013 - 09.2017
- Assisted in the organization and implementation of community outreach programs, developing strong communication skills
- Developed a deep understanding of law enforcement principles and procedures by attending training sessions and seminars
Education
High School Diploma -
Palmdale Highschool
Palmdale, CA06-2017
Skills
- Conflict Resolution
- Sales strategy development
- Team leadership expertise
- Time management
- Software
- Customer relationship management
Timeline
Assistant General Manager
LA Fitness
07.2023 - Current
Bank Teller
Wells Fargo
02.2021 - 01.2023
Bank Teller
Bank of America
04.2019 - 01.2021
Front Desk Specialist
In-shape Health and Fitness
12.2017 - 04.2019
Lifeguard
Dry Town Water Park
04.2017 - 09.2018
Los Angeles County Sheriff Explorer
Los Angeles County Sheriff Department
01.2013 - 09.2017
High School Diploma -
Palmdale Highschool
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