Josue Ruiz Rodriguez
Modena
Summary
Operations and customer service professional with leadership experience in high-volume environments. Skilled in team supervision, customer relations, workflow coordination, and compliance with strict operational procedures. Known for accuracy, problem-solving, and maintaining professionalism under pressure. Seeking an entry-level banking role focused on customer service, transactions, and branch operations support.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Assistant General Manager
Chick-fil-A
Plattekill
05.2023 - Current
- Supervise daily front and back-of-house operations in a high-volume environment
- Lead and support team members to ensure efficient workflow and service consistency
- Handle customer concerns and resolve issues professionally and efficiently
- Coordinate staffing schedules and resource allocation based on business demand
- Maintain compliance with company policies, safety standards, and operational procedures
- Assist in training new employees and improving overall team performance
- Manage inventory tracking and communication of supply needs
- Handled cash register transactions and balanced cash drawers daily
- Plattekill Travel Plaza, NY
Education
High School Diploma -
Wallkill Senior High School
Wallkill, New YorkSkills
- Customer Service
- Client Support
- Cash Handling
- Transaction Accuracy
- Team Leadership
- Training
- Compliance
- Policy Adherence
- Conflict Resolution
- Operations Management
- Workflow Management
- Scheduling
- Time Management
- Microsoft Excel
- Microsoft Word
- Data Entry
- Basic Reporting
- Attention to Detail
- Accuracy
- Conflict resolution
- Inventory management
- Team performance improvement
Timeline
Assistant General Manager
Chick-fil-A
05.2023 - Current
High School Diploma -
Wallkill Senior High School