Ashley Tapscott
Tuscumbia,AL
Summary
Experienced scheduling professional with strong focus on patient coordination and administrative efficiency. Adept at managing complex schedules, ensuring seamless communication between medical teams, and adapting to evolving needs. Known for collaborative mindset, reliability, and achieving optimal outcomes in fast-paced healthcare environments. Proficient in medical terminology, electronic health records, and patient care coordination.
Overview
21
21
years of professional experience
Work History
Surgery Scheduler
Lifepoint Health
Florence, AL
08.2024 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Checked patients in and out and collected payments.
Unit Secretary
North Alabama Medical Center
Florence, AL
11.2021 - 08.2024
- Check in ambulances as they come in
- Assist nurses with getting vital signs, supplies, etc
- Admitting patients
- Calling consults in to other providers
- Answering phone calls
- Faxing, Scanning, and Copying documents to the correct locations
Customer Service
WALGREENS CALL CENTER
Muscle Shoals, AL
11.2007 - 11.2021
- Provided members with benefit information
- Made outbound calls for numerous projects
- Triaged after hours departments for home care
- Submitted refill order request for mail service
- Assisted customers with questions regarding products on walgreens.com
- Responded to customer's emails in a timely manner
- Collected customer feedback and made process to exceed customer satisfaction goals
- Developed effective relationships with all call center departments through clear communication
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Properly directed inbound calls in phone queues to improve call flow
- Worked in the chat and email line of business for e-commerce
- Assisted pharmacies with insurance rejections and processing information
- Assisted pharmacies regarding prior authorizations
Teacher
FIRST UNITED METHODIST CHILD DAYCARE
Muscle Shoals, AL
06.2005 - 08.2007
- Created and implemented a developmentally appropriate curriculum
- Read stories to children, and taught them their ABC's, painting, drawing, and crafts
- Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play
- Incorporated music and art activities to encourage creativity and expression
- Led reading classes for preschool aged children
- Familiarized parents with center's policies, regulations, fees, and curriculum
- Communicated with children's parents and guardians about daily activities, behaviors, and problems
- Implemented positive discipline; followed policy of warning, timeout, talk and parent check-in
- Supervised circle time, free play, outside play, and learning and developmental activities
Tax Preparer
H&R BLOCK
Florence, AL
01.2005 - 05.2007
- Answered phone calls, and booked appointments
- Oversaw advertising for the company
- Completed tax returns for all different tax payers
Office Assistant
QUAD CITIES ELECTRIC MOTORS
Muscle Shoals, AL
07.2004 - 01.2005
- Maintained the front desk and reception area in a neat and organized fashion
- Dispersed incoming mail to correct recipients throughout the office
- Made copies, sent faxes, and handled all incoming and outgoing correspondences
- Worked in Accounts Payable and Accounts Receivable daily
- Facilitated working relationships with co-tenants and building management
- Organized files, developed spreadsheets, faxed reports, and scanned documents
- Created weekly and monthly reports and presentations
- Managed the receptionist area, including greeting visitors, and responding to telephone and in person requests for information
Education
High school diploma -
Colbert Heights High School
Tuscumbia, ALSkills
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Teamwork orientation
- Following up with patients
- Patient relations
- Calendar management
- Checking in patients
- Maintaining confidentiality
- Software familiarity
- Data entry proficiency
- EMR updating
- Updating charts
- Payment collection
- Correspondence writing
- Scheduling expertise
- Documentation scanning
- Office workflow support
- Copay collecting
- Scheduling tests and procedures
- Patient scheduling
- Time management
- Appointment scheduling
- Clerical support
- Computer proficiency
- Administrative support
Timeline
Surgery Scheduler
Lifepoint Health
08.2024 - Current
Unit Secretary
North Alabama Medical Center
11.2021 - 08.2024
Customer Service
WALGREENS CALL CENTER
11.2007 - 11.2021
Teacher
FIRST UNITED METHODIST CHILD DAYCARE
06.2005 - 08.2007
Tax Preparer
H&R BLOCK
01.2005 - 05.2007
Office Assistant
QUAD CITIES ELECTRIC MOTORS
07.2004 - 01.2005
High school diploma -
Colbert Heights High School