Ashley Texada
Houston
Summary
Dynamic customer service professional with a proven track record at MTM Transportation, excelling in conflict resolution and fostering client loyalty. Leveraging critical thinking and active listening skills, I successfully streamlined processes and enhanced customer satisfaction, driving increased sales revenue and operational efficiency.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
MTM Transportation
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Coordinator
Advantage Sales And Marketing
10.2021 - 06.2023
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Store Manager
Sellers Brothers
04.2008 - 10.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
N/A - Business Administration
Houston Community College
Houston, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
MTM Transportation
06.2023 - Current
Sales Coordinator
Advantage Sales And Marketing
10.2021 - 06.2023
Store Manager
Sellers Brothers
04.2008 - 10.2021
N/A - Business Administration
Houston Community College
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