Ashley Thomas
West Palm Beach,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service professional with knowledge of service and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PEO Benefit Support Specialist I
Paychex Inc
12.2019 - Current
- Deliver quality service to clients/employees via phone, email, chat and other avenues
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Identify opportunities for process improvement and works with leaders to implement
- Serves as a mentor for less experience teammates
- Performs data input, maintaining strong prioritization and organization
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Clerical Assistant
Palm Beach County Elections Office
09.2018 - 12.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Composed sensitive, confidential reports and documentation.
- Mentored, trained and supported new staff members in office policies and procedures.
- Input data into spreadsheets and databases.
Data Processor
Auto Buy
06.2016 - 07.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Verified accuracy of data before transcribing.
- Monitored data entry processes and worked to improve efficiency and performance.
- Generated detailed reports from collected data to inform stakeholders.
- Assisted with development of data entry procedures to streamline data processing.
- Utilized established methods for data processing and analysis for consistency and accuracy.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Preserved customer confidence and protected operations by keeping information confidential.
Education
Associate of Arts - Accounting And Business Management
Palm Beach State College
Lake Worth, FL03.2020
High School Diploma -
Inlet Grove High
Riviera Beach, FL05.2007
Skills
- Critical Thinking
- Customer Relationship Management
- Team Development
- Project Management Abilities
- Credit Adjustments
- Conflict Resolution
- Recordkeeping Strengths
- Microsoft Office Suite
- Prioritization
- Detailed Data Entry
- Telephone Etiquette
- Staff Training and Supervision
Certification
- Licensed 2-15 Life, Health, Annuity Insurance Agent - [04/2022]
Timeline
PEO Benefit Support Specialist I
Paychex Inc
12.2019 - Current
Clerical Assistant
Palm Beach County Elections Office
09.2018 - 12.2018
Data Processor
Auto Buy
06.2016 - 07.2017
Associate of Arts - Accounting And Business Management
Palm Beach State College
High School Diploma -
Inlet Grove High