Ashley Thomas
Rosedale ,MD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Owner
High Rank Clothing
05.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
Digital Analyst
PNC Bank, NA
08.2015 - Current
- Assisted on average 80 customers per day with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Claims Processor
CVS Specialty Pharmacy
05.2022 - 08.2023
- Managed a average of 70 of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
Education
Certification - Web Development
Thinkful
New York, NY12.2023
Bachelor of Science - Communication Studies
Towson University
Baltimore, MD05.2014
Skills
- Customer Relations
- Small business operations
- Verbal and written communication
- Quality Assurance
- Digital Marketing
- HTML
- CSS
- Javascript
- Customer Retention
- Customer Account Management
Timeline
Claims Processor
CVS Specialty Pharmacy
05.2022 - 08.2023
Owner
High Rank Clothing
05.2020 - Current
Digital Analyst
PNC Bank, NA
08.2015 - Current
Certification - Web Development
Thinkful
Bachelor of Science - Communication Studies
Towson University
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