Ashley Thomas
Norman,OK
Summary
Personable, friendly and solution-oriented individual with over 15 years of experience in customer service. Customer-focused team player offering expertise in conflict mediation and time management. Dedicated to customer loyalty and satisfaction. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
10
10
years of professional experience
Work History
Processing Clerk
Costco
Oklahoma City, OK
09.2024 - Current
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Handled customer complaints swiftly and effectively.
- Provided accurate information about products and services to customers.
Rural Mail Carrier Associate
USPS
Norman, OK
04.2023 - 09.2024
- Delivered mail in a timely manner while adhering to safety regulations.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Assisted other carriers during peak periods or when needed due to absences from work.
Loan Specialist
RateGenius
Oklahoma City, OK
05.2021 - 11.2022
- Developed loan contracts and explained contract terms to clients.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Provided guidance to customers on how to improve their credit scores if necessary for loan approval purposes.
Health Unit Coordinator
Integris Baptist Medical Center
Oklahoma City, OK
07.2020 - Current
- Maintained unit supplies and equipment for medical staff and patient care needs.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Communicated with patients with compassion while keeping medical information private.
Health Unit Coordinator
OU Children's Hospital
Oklahoma City, OK
03.2015 - 06.2017
- Constantly maintained strict confidentiality.
- Monitored access on a large, locked down unit.
- Admitted patients and built charts.
- Thoroughly cleaned isolettes and other medical equipment.
- Discharged patients and requested prompt room cleans.
Education
GED -
Wellston HS
2009
Skills
- Strong Verbal Skills
- Adaptive team player
- Creative Solution Development
- Active listening
- Attention to detail
- Fostering Connections
Affiliations
- Member, Phi Theta Kappa
Timeline
Processing Clerk
Costco
09.2024 - Current
Rural Mail Carrier Associate
USPS
04.2023 - 09.2024
Loan Specialist
RateGenius
05.2021 - 11.2022
Health Unit Coordinator
Integris Baptist Medical Center
07.2020 - Current
Health Unit Coordinator
OU Children's Hospital
03.2015 - 06.2017
GED -
Wellston HS
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