Ashley Thomas
Norman
Summary
Dedicated team player with specialized skills in conflict resolution, data entry, and customer relationship management, consistently delivering high productivity and efficiency. Expertise in communication and problem-solving enhances the ability to navigate complex situations, ensuring positive experiences for customers. Committed to creating lasting relationships through empathy and a proactive approach to service excellence.
Overview
11
11
years of professional experience
Work History
Processing Clerk
Costco
09.2024 - Current
- Maintained confidentiality of sensitive member information
- Developed strong relationships with customers by providing personalized assistance and support.
- Handled customer complaints swiftly and effectively.
- Recognized by leadership for honesty and ethical conduct
Rural Mail Carrier Associate
USPS
04.2023 - 09.2024
- Delivered mail in a timely manner while adhering to safety regulations.
- Operated postal vehicles in compliance with safety regulations and traffic laws.
- Assisted other carriers during peak periods or when needed due to absences from work.
Loan Specialist
RateGenius
05.2021 - 11.2022
- Developed loan contracts and explained contract terms to clients.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Provided guidance to customers on how to improve their credit scores if necessary for loan approval purposes.
Health Unit Coordinator
Integris Baptist Medical Center
07.2020 - 05.2021
- Maintained strict confidentiality at all times.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Communicated with patients with compassion while keeping medical information private.
Health Unit Coordinator
OU Children's Hospital
03.2015 - 06.2017
- Constantly maintained strict confidentiality.
- Monitored access on a large, locked down unit.
- Admitted patients and built charts.
Education
GED -
Wellston HS
Wellston, OK2009
SIT Training -
SIT
09-2025
Skills
- Strong Verbal Skills
- Ethical decision-making
- Creative Solution Development
- Active listening
- Attention to detail
- Self-motivated
Affiliations
- Member, Phi Theta Kappa
Timeline
Processing Clerk
Costco
09.2024 - Current
Rural Mail Carrier Associate
USPS
04.2023 - 09.2024
Loan Specialist
RateGenius
05.2021 - 11.2022
Health Unit Coordinator
Integris Baptist Medical Center
07.2020 - 05.2021
Health Unit Coordinator
OU Children's Hospital
03.2015 - 06.2017
GED -
Wellston HS
SIT Training -
SIT
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