Ashley Thompson
615 Quincy Bridge Ln Apt 302,IL
Summary
Dynamic Multi Unit Manager with a proven track record at Illinois Cafe & Service Co, excelling in management and staff development. Enhanced customer satisfaction through strategic initiatives and reduced turnover by fostering a positive work environment. Skilled in problem-solving and team leadership, driving efficiency and profitability across multiple locations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Multi Unit Manager
Illinois Cafe & Service Co
01.2022 - Current
- Oversaw daily operations across multiple locations, ensuring adherence to company policies and procedures.
- Implemented inventory control measures, reducing waste and optimizing supply chain processes.
- Trained and mentored staff, enhancing team efficiency and service quality.
- Developed strategic initiatives to improve customer satisfaction and retention rates.
- Analyzed financial reports to identify cost-saving opportunities and increase profitability.
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
Hourly Manager
Illinois Cafe & Service Co
03.2020 - 01.2022
- Implemented training programs for new staff, enhancing service quality and team efficiency.
- Oversaw compliance with health and safety regulations, fostering a safe shopping environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Guest Service Host
Illinois Cafe & Service Co
12.2019 - 03.2020
- Managed guest inquiries and resolved issues efficiently to maintain high service standards.
- Trained new team members on service protocols and best practices for guest interactions.
- Developed and maintained relationships with regular guests to foster loyalty and repeat business.
Education
GED -
Elmwood Park High School
Elmwood Park, ILSkills
- Operations management
- Sales growth
- Staff development
- Employee engagement
- Positive attitude
- Teamwork
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Team leadership
Certification
Basset
Food Handlers
Timeline
Multi Unit Manager
Illinois Cafe & Service Co
01.2022 - Current
Hourly Manager
Illinois Cafe & Service Co
03.2020 - 01.2022
Guest Service Host
Illinois Cafe & Service Co
12.2019 - 03.2020
GED -
Elmwood Park High School