Ashley Thompson
Saegertown,PA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Service Assistant
Palmiero Toyota
01.2023 - 2024
- Work with service staff on scheduling toyota care customers for their upcoming service they will need completed on their vehicles.
- Set up vehicle appointments with customers.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Make sure all RO paperwork gets filed in its designated area.
- Greet customers and get them checked in as needed.
- Work with our parts department on ordering what is needed for customers as they call/walk in.
- I complete quotes on jobs for customers.
Office Manager
QRS Construction
03.2022 - 01.2023
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Utilized company's accounting systems to review reports and prepare assessments.
- Use spreadsheets daily to enter job details once the jobs are finished for each customer.
- Create templates for different jobs, sell our company to collect more customer's.
- Go to jobs and write down details on what still is needing done, order materials to finish the jobs, and take pictures as jobs are being completed.
- Meet with customer's about upcoming projects that are about to be started for them, and give details of what is going to be started. I will also be prepared to answer any questions he/she may have for us.
- I submit invoices to the different companies we use each month.
- I use QuickBooks to add expenses and submit bills as they come in daily.
Dental Assistant
Germanoski Family Dentistry
08.2021 - 03.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history and vital signs for future reference.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions, etc.
Warranty Administrator
Street Track N' Trail
09.2016 - 08.2021
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Accomplished multiple tasks within established timeframes.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
Office Assistant/Quoter
3C Graphix
04.2024 - 2026
- Assisted with daily office operations, ensuring efficient workflow and support for team members.
- Maintained organized filing systems, enhancing accessibility of documents and improving retrieval times.
- Processed incoming correspondence, facilitating timely responses and effective communication within the office.
- Made sure all invoices were emailed and paid.
- Answered phone calls and created quotes as needed.
- Handled all customer service duties.
Education
High School Diploma -
PA Cyber Charter School
2009
Skills
- Appointment scheduling
- Claims submissions
- Paperwork processing
- Filing and data archiving
- Office administration
- Microsoft Word expertise
- Excellent communication skills
- Multi-line telephone systems
- Social media knowledge
- Microsoft Excel
- Personable and outgoing
- Faxing paperwork
- Works well under pressure
- Office Management
- Sorting and Delivering Mail
- Office Supplies and Inventory
- Managing Appointments
- Advanced Excel Spreadsheet Functions
- Administrative Duties
- QuickBooks
Timeline
Office Assistant/Quoter
3C Graphix
04.2024 - 2026
Service Assistant
Palmiero Toyota
01.2023 - 2024
Office Manager
QRS Construction
03.2022 - 01.2023
Dental Assistant
Germanoski Family Dentistry
08.2021 - 03.2022
Warranty Administrator
Street Track N' Trail
09.2016 - 08.2021
High School Diploma -
PA Cyber Charter School