Ashley Thorpe
Joliet,IL
Summary
Adaptable treatment coordinator with over 9 years experience in a orthodontics office setting. Looking to contribute an outgoing personality, positive attitude and customer service skills to further gain knowledge in the dental field. A very organized go-getter who enjoys learning new things.
Overview
16
16
years of professional experience
Work History
Treatment Coordinator
Battistoni Beam And Polivka Orthodontics
La Grange, IL
12.2013 - Current
- Performed daily office functions including but limited to answering phones, scheduling treatment, accepting payments.
- Entered insurance claims and treatment fees
- Set up new and maintained contracts
- High acceptance rate of treatment plans due to understanding treatment and creating friendly environment.
- Outstanding problem-solving abilities.
- Continually would follow up with patients via phone, email or text.
- Updating staff and doctors on status of current days production
- Performed in team leader capacity and organized all treatment and placement activities
- Explained treatment choices to patients and helped determine best options
- Laid out potential payment plans for patients
- Conducted interviews with patients to discuss health history, objectives and concerns
- Reviewed each step of patient care and made proactive adjustments to avert issues
Orthodontic Assistant
Battistoni Beam And Polivka Orthodontics
La Grange, IL
07.2015 - 04.2021
- Performing iTero scans for study models, retainers, and orthodontic appliances.
- Filling out lab slips digitally and uploading models to lab.
- Mentor patients on proper oral health and care of braces appliances.
- Performed duties overseen by the Orthodontist placed wires, tied in patients with bands, clipped ling wires.
- Recited treatment card entries and doctors diagnosis each visit to doctors.
- Completed Essix retainers and Phase one Essix retainers
- Data entry and wire sequence knowledge
- Worked with Damon brackets, Pitts brackets, Unitek and 3M products
- Invisalign and in house aligner systems
- Prepared and maintained dental instruments, supplies and equipment
Front Desk Coordinator
Battistoni Beam And Polivka Orthodontics
La Grange, IL
08.2014 - 07.2016
- Welcomed patients and visitors by greeting patients and visitors, in person or telephone.
- Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone per doctor time
- Maintained patient accounts by obtaining, recording, and updating personal and financial information.
- Managed practice schedule of office consisting of 3 orthodontists and 4 assistants- from scheduling of patients to appointment confirmations.
- Scheduled new patients and take insurance information to verify insurance information
- Entered patient information into the database program and ensure accuracy of all required fields.
- Organizing online and paper files for easy access and quick retrieval.
Sterilization Technician
Battistoni Beam And Polivka Orthodontics
La Grange, IL
12.2013 - 08.2014
- Prepared trays with standard dental instruments to promote quick turnover for upwards of 70 patients per day
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
- Restocked supplies for decontamination and opertory areas.
- Maintained records on sterilizing procedures and parameters using Dolphin Management systems.
Education
Associate of Arts -
Joliet Junior College
Joliet, IL05.2015
Skills
- Excellent verbal and written communication skills
- Use of great communication to build trust with patients
- Superior interpersonal and customer service skills
- Excellent listening skills
- Time management skills
- Self-motivation
Additional Information
Well versed in Dolphin Management, Dolphin Imaging, iTero software, My align tech, Accept X Pro, Easy RX , Microsoft Word, Microsoft Excel
Timeline
Orthodontic Assistant
Battistoni Beam And Polivka Orthodontics
07.2015 - 04.2021
Front Desk Coordinator
Battistoni Beam And Polivka Orthodontics
08.2014 - 07.2016
Treatment Coordinator
Battistoni Beam And Polivka Orthodontics
12.2013 - Current
Sterilization Technician
Battistoni Beam And Polivka Orthodontics
12.2013 - 08.2014
Associate of Arts -
Joliet Junior College