Senior Community Assistant
American Campus Communities
Lubbock
02.2023 - Current
- Promoted from Community Assistant to Senior role based on performance and leadership
- Drove leasing success through conducting engaging tours, managing leads, and converting prospects into residents
- Delivered exceptional customer service to residents and parents, efficiently resolving concerns to enhance satisfaction
- Train and mentor new team members, supporting onboarding and ongoing development
- Mediated resident conflicts to foster a positive, inclusive community environment
- Coordinated move-in and move-out processes for residents