Ashley Tillman
Houston,TX
Summary
Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior.
Overview
6
6
years of professional experience
Work History
Food Service Worker
Memorial Hermann Hospital
09.2021 - 09.2023
- Developed and maintained positive relationships with customers to enhance service.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers and answered inquiries regarding menu items and specials.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Call Center Supervisor
St Luke's Healthcare System
08.2017 - 06.2020
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
- Managed scheduling for agents and product specialists to foster increased productivity.
Education
High School Diploma -
Phillips Wheatley
Houston, TX06.2010
Skills
- Preservation Methods
- Billing and Payment Processing
- Call Center Operations
- Schedule Management
- Servsafe Certification
- Diet Sheet Collection
- Patient Care
- Call Volume and Quality Metrics
Timeline
Food Service Worker
Memorial Hermann Hospital
09.2021 - 09.2023
Call Center Supervisor
St Luke's Healthcare System
08.2017 - 06.2020
High School Diploma -
Phillips Wheatley