Ashley Times
Pompano Beach,FL
Summary
To obtain a challenging position where my past experience, knowledge, and interpersonal skills can be valued. Qualifications A self-motivated individual who enjoys a challenge and takes great personal pride in completing effectively and efficiently any task assigned. Exceptional interpersonal communication. Skilled trainer. Very attentive to detail, and have exquisite organizational and customer service skills. Great phone etiquette and can handle high stress situations. Have 8 years of management experience in customer service. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
9
9
years of professional experience
Work History
Department Manager
Walmart Supercenter
01.2015 - 01.2020
- Assist Store and Assistant Store Manager in daily tasks in the execution of store operations
- Enforcing company regulations and aided in disciplinary actions
- Responsible for taking care of various administrative tasks such as: Scheduling, delegating daily assignments, implementing promotional campaigns, analyze and report metrics and customer feedback, and coordinate merchandise shipments
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals
- Supervised, mentored, and trained new employees including management that is in training
- Strong leader of customer support staff of 20
- Promptly respond to inquiries and requests from prospective customers
- Solve customer problems through customer interaction and implementation of applicable solutions in an empathetic manner
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Operations Admin
FedEx
09.2020 - Current
- Audit packages to create accurate scan compliance.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Inspects and handles hazardous material damages as per policy
- Handle documents for international packages going to Canada
- Handle damaged items throughout the facility
- Provide Customer Service for lost, mislabeled packages or incorrect addresses
- Ensures all packages receive appropriate scan statuses.
Operations Manager
FedEx
11.2021 - Current
- Lead teams with staffing as large as 60 employees.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed operations to achieve timely and accurate delivery of goods and services.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Communicated with vendors on labeling issues that affect daily operations.
Education
Walmart Academy
Naples, Florida2018
Diploma - General studies
Coconut Creek High School
Coconut Creek, Florida2010
Skills
- Managing Cash Register
- Quality Assurance
- Retail Sales Customer Service
- Team Meetings
- Inventory Control
- Performance Monitoring and Evaluation
- Conflict Mediation
- Microsoft Excel
- Tracking Metrics
- Maintaining Compliance
- Recruiting and Hiring
Timeline
Operations Manager
FedEx
11.2021 - Current
Operations Admin
FedEx
09.2020 - Current
Department Manager
Walmart Supercenter
01.2015 - 01.2020
Walmart Academy
Diploma - General studies
Coconut Creek High School