Ashley Tisdom
Summary
Dynamic leader in team motivation and customer service. Excelled in boosting employee morale and enhancing customer experiences, demonstrating exceptional decision-making and money handling skills. Achieved significant improvements in operational efficiency and customer satisfaction, showcasing a balance of hard and soft skills to drive business success.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and deliver.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Pizza Hut
05.2022 - 10.2023
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Manager
Altitude Trampoline Park
02.2017 - 07.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Manager
Subway
03.2015 - 07.2016
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Served food and beverages promptly with focused attention to customer needs.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Controlled costs to keep business operating within budget and increase profits.
Shift Manager
Taco Bell
03.2013 - 05.2014
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
CSR
Speedy Stop
08.2012 - 05.2013
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased overnight stocking efficiency by consistently organizing and replenishing shelves in a timely manner.
Education
No Degree - Medical Billing And Coding
Southern Careers Institute
TX01-2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Team motivation
- Team building
Languages
Spanish
Timeline
Assistant Manager
Pizza Hut
05.2022 - 10.2023
Manager
Altitude Trampoline Park
02.2017 - 07.2017
Manager
Subway
03.2015 - 07.2016
Shift Manager
Taco Bell
03.2013 - 05.2014
CSR
Speedy Stop
08.2012 - 05.2013
No Degree - Medical Billing And Coding
Southern Careers Institute