Summary
Overview
Work History
Education
Skills
Timeline
Projects
Portfolio
Generic

Ashley Torgesen

Herndon,VA

Summary

Developed strong communication and problem-solving skills in fast-paced sales environment. Results-driven business major with a diverse background in market research, advertising, and customer engagement. Demonstrated expertise in CRM, data analysis, and web content optimization through hands-on projects in retail marketing research and brand strategy. Passionate about implementing data-driven strategies to enhance customer retention and foster brand loyalty.


Overview

4
4
years of professional experience

Work History

Marketing & Summer Sales Intern

WashLB
06.2025 - 08.2025
  • Researched and targeted luxury apartments and housing communities to expand WashLB’s mobile car detailing services.
  • Conducted door-to-door and digital outreach to property managers and residents, building brand awareness and generating leads.
  • Created marketing materials and promotional content to attract high-end clientele.
  • Collected customer feedback and market insights to recommend strategies for improving sales approaches.
  • Collaborated with founders to develop pricing and promotional strategies tailored to luxury market demands.

Customer service team member

Chick-Fil-A
01.2022 - 06.2025
  • Responded promptly to customer questions and addressed their concerns with empathy and professionalism
  • Collaborated with team members to develop a faster working environment that improved overall satisfaction ratings
  • Assisted customers with the best food selection for their wants and provided accurate information about pricing and availability
  • Resolved customer complaints providing timely and satisfactory resolution

Summer Associate

PetSMART Hotel
05.2023 - 08.2023
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Communicated professionally with pet owners via phone, email, and text.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.

Education

Bachelors - Business Management And Leadership

Southern Virginia University

Skills

  • Communication
  • Adaptability
  • Time Management
  • Determination
  • POS System Operations
  • Sales strategies
  • Google Workspace
  • Cold calling
  • Microsoft Excel, Power Bi,
  • Adobe Illustrator, Canva

Timeline

Marketing & Summer Sales Intern

WashLB
06.2025 - 08.2025

Summer Associate

PetSMART Hotel
05.2023 - 08.2023

Customer service team member

Chick-Fil-A
01.2022 - 06.2025

Bachelors - Business Management And Leadership

Southern Virginia University

Projects


Marketing Research Project
Principals of Marketing, SVU, Spring 2024

  • Conducted market research on how Rockbridge County stores engage customers through marketing strategies.
  • Cold-called businesses to collect data on marketing techniques and customer engagement.
  • Analyzed data and provided actionable recommendations to improve business revenue.
  • Presented findings to stakeholders, enhancing communication and presentation skills.

Advertising Campaign Project
Advertising and Promotions, SVU, Spring 2025 

  • Developed campaign personas to tailor messaging and audience engagement strategies.
  • Conducted a SWOT analysis to identify the company’s strengths, weaknesses, opportunities, and threats.
  • Created a strategic framework outlining key marketing objectives and execution plans.
  • Designed a campaign proposal with data-driven recommendations to enhance brand awareness and customer acquisition.

Portfolio

https://aptportfolio.my.canva.site/ 

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