Ashley Toruno
Miami Gardens
Summary
Detail-oriented specialist skilled in document management, customer communication, and billing problem resolution. Proven ability to resolve discrepancies and maintain positive client relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Document Collections Specialist
TFund Capital Corp.
Remote
03.2024 - Current
- Review and verify title documents for accuracy and completeness.
- Ensure proper documentation is collected, processed, and filed in compliance with company policies and legal requirements.
- Work with lenders, dealerships, and state agencies to obtain missing or corrected title documents.
- Process title transfers, lien releases, and ownership changes efficiently.
- Maintain accurate records of title status and updates in internal systems.
- Contact customers regarding past due title transfer completion.
- Investigate and resolve titling issues.
- Collaborate with internal departments to ensure timely resolution of title document discrepancies.
- Update and maintain customer accounts with title status information through our LMS & LOS software system.
Accounts Receivables & Cash Application Specialist
Samsara Inc.
Remote
03.2022 - 05.2024
- Prepared, generated, and distributed invoices to customers, processed payments via Stripe, and updated relevant account information on Netsuite.
- Investigated and resolved discrepancies in billing to ensure accurate cash flow management.
- Managed the posting of ACH/WIRE/Credit Card payments to customers' accounts, totaling approximately 30-80 payments each day.
- Established communication with clients with outstanding accounts to develop payment plans and explore restructuring options.
- Reconciled bank accounts on a monthly basis.
- Utilized Microsoft Excel, Google Sheets, and Oracle software, including Netsuite, to oversee the invoicing and payment processes.
- Cultivated positive relationships with clients to facilitate successful collections.
- Pursued delinquent payments and payment plans from clients to maintain optimal cash flow.
- Provided support to the finance department by addressing high-volume Zendesk tickets from customer inquiries.
- Generated invoices based on billing information and tracked progress on collections.
- Matched purchase orders with invoices and recorded pertinent details.
Store Manager
The UPS Store #4432
Miami
03.2016 - 12.2020
- Coached sales associates on product specifications, sales incentives, and selling techniques, leading to a significant increase in customer satisfaction ratings.
- Successfully managed store employees in a fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, employee knowledge, and service requirements.
- Monitored scheduling, expenses, and purchases to ensure adherence to quarterly budget.
- Scheduled and led weekly store meetings to discuss sales promotions and new inventory, encouraging employee input on concerns.
- Fostered a collaborative and efficient work environment, promoting team performance and success.
- Established and enforced security policies, effectively reducing incidents of loss or theft.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL05-2027
Associate of Arts -
Miami Dade College
Miami, FL05-2016
Skills
- Document management
- Title processing
- Payment reconciliation
- Payment posting
- Billing problem resolution
- Financial analysis
- Knowledge of Netsuite & Salesforce
- Customer communication
- Team collaboration
- Time management
- Fast learner
- Strong client relations skills
- Empathy and tactfulness
Languages
English
Professional
Spanish
Professional
Certification
- CNP - Certified Notary Public
Timeline
Document Collections Specialist
TFund Capital Corp.
03.2024 - Current
Accounts Receivables & Cash Application Specialist
Samsara Inc.
03.2022 - 05.2024
Store Manager
The UPS Store #4432
03.2016 - 12.2020
High School Diploma -
Coral Gables Senior High School
Associate of Arts -
Miami Dade College