Ashley Trammell
Lacey,WA
Summary
Hardworking, trustworthy and compassionate individual who constantly strives to continue to advance skills acquired from education and experience. Establishes trusting relationships with customers, staff, and administrative personal while demonstrating exceptional communication, and interpersonal relationship skills. Hard working with an eagerness to learn new things.
Overview
10
10
years of professional experience
Work History
Quality Control Inspector
Liberty Military Housing
JBLM WA
01.2023 - Current
- Communicated with quality control team and manager about life health and safety issues at homes
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
- Inspects homes to ensure expectations are being met
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement
- Recorded inspection and test results
- Updated quality control records and reports
Customer Service Representative
Liberty Military Housing
JBLM , WA
07.2022 - 01.2023
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, regarding placing work orders, move out inspection and move ins
- Communicated professionally with colleagues, residents and vendors.
- Works with the maintenance team to create purchase orders for occupied homes
- Investigated and resolved customer inquiries and complaints quickly.
Resident Specialist
Balfour Beatty
El Paso, TX
10.2021 - 05.2022
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards for homes throughout the communities
- Supported personal needs of residents dealing with diverse conditions.
- Inspected properties with maintenance techs on a regular basis for life, health and safety for future residents
- Coordinated and scheduled in home inspections with RCI (Army Housing Partners)
- Present during home inspection to annotate deficiencies regarding life health and safety
- Performed general administrative tasks such as working with Yardi for data entry, typed leases for future residents and answering phone calls
- Assisted residents with the moving out of their home which included scheduling pre and final inspections, conducted final home inspection for residents, and typed final recons for residents
Bartender/Server/Trainer
Chili's Restaurant
01.2017 - 03.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Taught classrooms for new employees regarding menu and company standards
- Trained and coached new employees companies standards.
General Manager
Green Beans Coffee Company
03.2014 - 12.2016
- Exceeds store goals $30,000+monthly sales and maintained highest average ticket amongst U.S. cafes
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
Associate of Arts - Elementary Education
Cochise College
Sierra Vista, AZ07.2013
Skills
- Yardi Software
- Resident Satisfaction
- Lease Renewals
- Lease Documents
- Computer and Microsoft Office Skills
- Organizational and Planning Skills
- Management Training
- Guest Satisfaction
- Strong attention to detail
Timeline
Quality Control Inspector
Liberty Military Housing
01.2023 - Current
Customer Service Representative
Liberty Military Housing
07.2022 - 01.2023
Resident Specialist
Balfour Beatty
10.2021 - 05.2022
Bartender/Server/Trainer
Chili's Restaurant
01.2017 - 03.2020
General Manager
Green Beans Coffee Company
03.2014 - 12.2016
Associate of Arts - Elementary Education
Cochise College