Ashley Trevelline
East Palestine,OH
Summary
Dynamic leader with proven expertise in team management and customer engagement, honed at Towne Square Restaurant. Excelled in staff training, fostering a positive environment that significantly reduced turnover. Skilled in inventory control and POS systems, enhancing operational efficiency and customer loyalty. Achieved notable improvements in service quality and consistency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Restaurant Manager
Towne Square Restaurant
05.2013 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Fostered positive work environment, leading to decrease in staff turnover.
Waitress
Towne Square Restaurant
01.2006 - 05.2013
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Master of Science - Occupational Therapy
Gannon University
Erie, PA05-2013
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Staff scheduling
- Customer loyalty
Timeline
Restaurant Manager
Towne Square Restaurant
05.2013 - Current
Waitress
Towne Square Restaurant
01.2006 - 05.2013
Master of Science - Occupational Therapy
Gannon University
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