Ashley Trevino
Lufkin,TX
Summary
Dynamic and results-oriented professional with extensive experience in office management and customer relations, notably at Southland Fence Company. Excelled in enhancing customer satisfaction and streamlining operations, leveraging skills in account reconciliation and conflict management. Proven track record in fostering team growth and driving business development through strategic relationship building and effective communication.
Overview
11
11
years of professional experience
Work History
Office Manager
Southland Fence Company
07.2019 - 12.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled all payroll
- Handled all HR - hiring process, disciplinary reports, employee complaints, policy creation/implementation
Sales Agent
Farmers Insurance The Acost Agengy
07.2016 - 10.2017
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Customer Sales and Service Representative
Farmers Insurance Selena Mitchell Agency
10.2016 - 02.2017
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Participated in industry events and trade shows, representing the company professionally and expanding the client base through networking efforts.
Business Development Manager
1st Choice Personnel
08.2015 - 02.2016
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Lead Optician
EyeMart Express
12.2013 - 03.2015
- Handled insurance claims efficiently, minimizing delays in obtaining approvals for eyewear orders.
- Mentored junior opticians, fostering professional growth and development within the team.
- Assisted customers in selecting frames that complemented their facial features and personal style preferences, resulting in increased customer satisfaction.
- Enhanced customer satisfaction by providing personalized optical solutions and exceptional service.
Education
Incomplete - General Studies
Diploma - All Required
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll processing
- Document management
- Payroll and budgeting
- Account reconciliation
- Relationship building
- Scheduling coordination
- Staff management
- Employee supervision
- Human resources
- Conflict management
- Staff hiring
- Documentation and control
- Policy implementation
- Business administration
- Team bonding
- Policy and procedure modification
- Compliance monitoring
- Policy development
- Information protection
- Budgetary planning
- Office management software
- Banking operations
- Vendor engagement
- Decision-making
- Customer relationship management
- Problem resolution
- Good judgment
- Documentation and reporting
- Professional and courteous
- Team leadership
- Managing operations and efficiency
Timeline
Office Manager - Southland Fence Company
07.2019 - 12.2024
Customer Sales and Service Representative - Farmers Insurance Selena Mitchell Agency
10.2016 - 02.2017
Sales Agent - Farmers Insurance The Acost Agengy
07.2016 - 10.2017
Business Development Manager - 1st Choice Personnel
08.2015 - 02.2016
Lead Optician - EyeMart Express
12.2013 - 03.2015
Angelina College - Incomplete , General Studies
Lufkin High School - Diploma, All Required