Ashley Truong
Albuquerque,NM
Summary
Dynamic and results-oriented professional with extensive experience in hospitality management, notably at O’niells Pub. Demonstrated expertise in operations management and exceptional customer service, leading to significant sales increases. Skilled in staff training and development, fostering a positive work environment. Achieved a loyal clientele through outstanding service and guest engagement.
Overview
18
18
years of professional experience
Work History
Bartender/ Manager/ Server
O’niells Pub
Nob Hill
08.2016 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Server/ Bartender
Il Vicino and Canteen Brewery
Heights
06.2007 - 08.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Administrative Assistant
UNM Hospital
10.2006 - 10.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelors - Psychology/ Family And Child Studies
UNM
Albuquerque, NM05.2016
Skills
- Strong Work Ethic
- Guest Engagement
- Memory retention
- Sales expertise
- Quality Control
- Performance Improvement
- Guest Relations Management
- Point of sale operation
- Food sales and promotion
- Front-of-house display creation
- Fast-paced oriented
- Team Leadership
- Strong multitasking
- Highly reliable
- Patience and Tolerance
- Organizational ability
- Handling Difficult Customers
Timeline
Bartender/ Manager/ Server
O’niells Pub
08.2016 - 11.2024
Server/ Bartender
Il Vicino and Canteen Brewery
06.2007 - 08.2016
Administrative Assistant
UNM Hospital
10.2006 - 10.2009
Bachelors - Psychology/ Family And Child Studies
UNM