Ashley Tsai
Macomb
Overview
2027
2027
years of professional experience
Work History
Test Center Administrator
Pearson VUE
Troy, MI
03.2025 - Current
- Administered testing procedures, ensuring compliance with established protocols and standards.
- Monitored test center operations, maintaining a secure and efficient environment for examinees.
- Assisted in training new staff members on operational processes and customer service best practices.
- Facilitated communication between candidates and technical support teams to resolve issues promptly.
- Adapted quickly to evolving guidelines from various examining bodies while maintaining a high level of organization within the test center environment.
Rental Property Manager
EACS LLC
Macomb, MI
2011 - Current
- Coordinated property maintenance schedules to ensure timely repairs and upkeep.
- Managed tenant communications to address inquiries and resolve issues efficiently.
- Conducted property inspections to ensure compliance with safety standards and regulations.
- Streamlined leasing processes to enhance tenant onboarding experience and reduce vacancy rates.
- Oversaw rent collection procedures, ensuring timely payments and accurate record-keeping.
Office Manager
Kemflo North America
Kalamazoo, MI
10.2005 - 11.2007
- Coordinated office operations to enhance workflow efficiency and support team productivity.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Trained new employees on office procedures, fostering a cohesive work environment and knowledge transfer.
- Oversaw scheduling of meetings and appointments, facilitating effective time management for staff.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
IT Consultant
VoLink
Taipei, Taiwan
05.2001 - 07.2003
- Analyzed client requirements to develop tailored IT solutions enhancing operational efficiency.
- Designed and implemented system integrations ensuring seamless data flow across platforms.
- Conducted training sessions for end-users, improving software adoption rates and troubleshooting skills.
- Developed comprehensive documentation for systems and processes facilitating knowledge transfer among staff.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
IT Technician
Aurora Corporation
Taipei, Taiwan
1999 - 2001
- Provided technical support for network connectivity and system configurations.
- Diagnosed and resolved hardware and software issues for diverse user environments.
- Implemented routine maintenance procedures to optimize device functionality.
- Collaborated with team members to troubleshoot and enhance system performance.
Education
Bachelor of Science - Psychology
University of California, Irvine
Irvine, CASkills
- Customer service
- Organizational skills
- MS Office
Languages
English
Chinese (Mandarin)
Timeline
Test Center Administrator
Pearson VUE
03.2025 - Current
Office Manager
Kemflo North America
10.2005 - 11.2007
IT Consultant
VoLink
05.2001 - 07.2003
Rental Property Manager
EACS LLC
2011 - Current
IT Technician
Aurora Corporation
1999 - 2001
Bachelor of Science - Psychology
University of California, Irvine