Destiny Crosby
Huntsville,United States
Summary
Hardworking soon to be college graduate (2025) with a motivated attitude and a variety of powerful skills. Seeking employment and ready to utilize my 5+ years of outstanding customer service experience and significant fundamental education experience of Business Administration.
Overview
5
5
years of professional experience
Work History
Test Center Administrator
PSI Services LLC
Huntsville , AL
05.2024 - Current
- Coordinated and scheduled testing appointments with test taker candidates.
- Maintained records of test materials and equipment inventory.
- Provided technical assistance to users on test taking procedures and software applications.
- Managed day-to-day operations of the testing center including staffing, scheduling, budgeting.
- Performed administrative duties such as filing documents, answering phones, responding to emails.
Residential Coordinator
NuCare Inc
United States
01.2025 - 05.2025
- Developed and implemented service programming and operational guidelines to meet residents' needs and preferences.
- Assisted residents in resolving conflicts or disputes amicably through effective mediation techniques when required.
- Maintained important organizational paperwork and resident data.
Operations Associate
Target
Madison, Alabama
06.2022 - 01.2024
- Provides business and administrative services to support the company's business operations
- Ability to work in high-pressure environment with strict deadlines
- Optimizing operations through innovation and process development
- Check, verify and fill customer invoices
- Abide by company safety regulations
- Physical production and assigned projects
- Developing a preliminary production plan
- Computer organization/retention tasks for new/current shipment waves
- Contact: Target Distribution (256)-308-1500
Benefits Specialists
Walmart
07.2020 - 04.2022
- Assisting with the administration of all benefits and retirement programs, including medical, dental, vision, life insurance, short term and long term disability, and 401(k) plan
- Ensures the accuracy of all benefits enrollments to provide employees with accurate eligibility information
- Assists employees regarding benefits claims issues and plan changes
- Distributes all benefits enrollment materials and determines eligibility
- Processes and administers all leave-of-absence requests and disability paperwork, medical, personal, disability and FMLA
- Assists with open enrollment process
- Provides necessary reports for allocation/billing charges
- Contact: Walmart Benefits - (800)-421-1362
Volunteer
American Red Cross
05.2021 - 08.2021
- Company Overview: An organization provided in serving neighbors across the city of Huntsville
- Volunteer to help prevent and alleviate human suffering
- An organization provided in serving neighbors across the city of Huntsville
Education
Bachelors of Science - Business Administration
The Alabama Agricultural & Mechanical University
Normal, Alabama10.2024
Skills
- Customer Service
- Market Analysis
- Product Management
- Business Analytics
- Time Management
- Logic and Reasoning
- Communications
- Management and Leadership
- Problem Solving
- Work Ethic
- Adaptability
- Empathy
- Team Collaboration
- Attention to Detail
Projects
Self Service Real Estate Course, 03/2023, Present, Currently is unable to enroll in real estate school, taking the time to research and study courses on my own. Content Creating | Editing, 05/2023, Present, Currently learning to scrutinize the overall content flow. Final goal is to create the most impactful piece possible.
Hobbies and Interests
- Community Involvement
- Psychology of Communication
Timeline
Residential Coordinator
NuCare Inc
01.2025 - 05.2025
Test Center Administrator
PSI Services LLC
05.2024 - Current
Operations Associate
Target
06.2022 - 01.2024
Volunteer
American Red Cross
05.2021 - 08.2021
Benefits Specialists
Walmart
07.2020 - 04.2022
Bachelors of Science - Business Administration
The Alabama Agricultural & Mechanical University